Premier Senior Support Engineer
We’re the global leader in workspace scheduling technology. We make it easy to find and book space to meet up and work together. We provide workspace scheduling software to over 1,000 of the world’s biggest brands, integrating meeting room and workspace reservation solutions that help remove friction in the workplace and free businesses and their people up to get the most out of their working day.
Responsibilities:
Work in support team to solve various system and application configuration related issues
Gather and showcase deep knowledge of Condeco’ s products and its various integrations and configurations.
Converse with Global customers to identify and solve the issues in application usage
Analyse and monitor complex problems across cloud infrastructure and software using a range of tools and techniques.
Work closely with other departments like engineering, DevOps, Customer Success to diagnose, troubleshoot issues and provide solutions to customers
Create, maintain and enhance KB articles for internal/customer reference
Support other engineers on the team with guidance, experience, oversight, advice, and reviews.
Work with support tools and processes religiously so that information is always up to date in the incidents.
Understand the release notes for any new updates to the application
Hands on in configuring any hardware/software component in the product supported
About You:
Excellent customer service and Exceptional communication skills.
Flexibility on Rotational Shifts + Weekend on Call
Excellent in providing support on Web Applications based on Microsoft Web technologies
Hands on Troubleshooting
Deep functional and system Configuration knowledge for the product supported
Worked on data centre Hosted/ Cloud based environments
Web API troubleshooting experience
SQL DML statements
Should be aware of ITIL best practices
Exceptional Troubleshooting and Analytical Skills
Essential Skills
Experience of working in application support on .net framework
Excellent communication skills (verbal and written)
Hands on Experience on Azure App Insights and Log Analytics
Nice to Have
Experience on troubleshooting third party network issues.
Benefits:
Free - Cab facility
Health insurance fully paid – Spouse, Children and Parents
Accident insurance fully paid
Gratuity fully paid
25 annual holidays
7 paid sick days
10 public holidays
Nightshift allowance
On call allowance
Company Information:
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Condeco are proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment for all employees