IT Support Engineer
Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight they need to empower and even delight people at work.
Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain and UAE. Our growing team of Nexthinkers is proud to be making the digital work lives of nearly ten million employees across 1,000 customers more productive.
At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Join us today!
Job Description
The IT Support is responsible to ensure the best end user experience possible to all Nexthinkers. You will work in a fast-growing team, being part of a fast decision-making process. You will be part of a team which is spread between Madrid, Boston and Lausanne. Your ideas will be welcomed, and you will be supported in the day-to-day challenges you will face.
Responsibilities
- Provide 1st, 2nd and 3rd level Support to all end users with a genuine customer focus spirit
- Perform hands-on maintenance and support at the workstation level, to include hardware and software technical issue resolution, software installations and upgrades, file backup and restoration activities, and vulnerability mitigation
- Maintain focus on data security, following compliance requirements, company policies, and industry best practices
- Help our end user community understand software
- Administer domain security policies, i.e. account creation, assign access permissions, and OU placement
- Install and maintain printers, projectors, Visio conference systems and other peripheral technology
- Install and support Remote offices infrastructure
- Perform other duties as necessary
- Ad hoc projects including migrations
Qualifications
- 5+ years as IT Support
- Very good communication skills and team work
- Good knowledge in Windows/MacOS/Office365 Administration
- Scripting skills are a plus
- ITIL certification is a plus
- Strong customer-oriented attitude and problem-solving skills
- Strong motivation to learn new concepts and technologies
- Fluent in English
- Bachelors degree is a plus
Additional Information
This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.