Low Touch Customer Success Manager

Work is about doing something that matters and growing as we do it. That's why we've built HR software that can help make this happen. At Talentsoft our mission is to help everyone, from our people to our customers, experience work differently. Each of our 600 Talentsoftees comes to work with an entrepreneurial spirit and the flexibility to try new things, work with innovative technologies, and build corporate-social responsibility directly into their jobs. The result is that we have 9 million people in 130 countries using our products, strong brand recognition in a fiercely competitive industry, and employees who work differently and love their jobs because of it. If you'd love to love your job check out the description below, apply today, and discover how you can work differently too.

Mission

Within the Marketing department, and more precisely the Customer Experience team, you will be reporting directly to the Customer Success Manager Lead and here is an overview of what could be your daily life: 

Deploy and monitor impact of the one-to-many programs targeting the customer community segment in alignment with the strategy and objectives set by the Customer Success Manager Lead  

Data 

-Develop deep understanding of the metrics that drive Customer Success and manage Customer Success data with the goal of driving insights to actions 
-Risk Management: Detect early signals of at-risk renewals, help in designing playbooks for CSMs to address them, and provide path to escalation 
-Reporting setup and communicate about results on a regular basis 

Project Management 

-Provide project/program management and manage day-to-day CS operations tasks (e.g., reporting and analysis) 
-Collaborate with cross-functional teams (sales,marketing, product, operations, compliance, etc.) to implement customer experience process improvements 
-Fully document existing and new/improved processes in a centralized location 

Profile

-5 years of experience in customer facing role
-Strong analytical, problem-solving, and project management skills and the ability to influence large, diverse groups through fact-based analysis and decision-making; ability to do advanced analytics in Excel
-Ability to think big and deliver initiatives from conception through completion
-Proven ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment
-Ability to analyze quantitatively, problem-solve, and scope business requirements
-Excellent speaking-listening-writing skills, attention to details, proactive self-starter, independent/self-sufficient
-Proven ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment
-Knowledge and experience with Salesforce, Excel
-International background required
-English and french are mandatory, german is a major plus