Global Head of Customer & Product Training

Why join our team?

AMCS is a global technology company providing innovative solutions to the environmental services industry through the AMCS Platform. Our vision is to be the leading enabler of the Circular Economy - empowering environmental services operators and municipalities with a portfolio of innovative software and digital solutions. Our team currently support over 2,650 customers in 23 countries around the world.

We currently have a requirement for an experienced Global Head of Customer & Product Training, who will be responsible for leading the planning and execution of education/training curriculum and delivery models for our global customers, implementers and partners. This can be a remote role located anywhere on the East coast

Your Goals

• ARR growth
• Customer retention
• Certified customers
• Certified in-house consultants/implementers
• Certified partners

Your Scope and Responsibilities

• Define, adapt, and deliver an overall innovative, eLearning led, customer training and adoption strategy
• Develop and lead an enterprise-scale training program that incorporates practical experience, cost-effective methods and tools, and best practice curriculum and delivery techniques
• Design and deliver high impact curriculum design to enable modular role-based and process-based solution training and certification
• Manage planning, design, and development of self-directed, digital and instructor-led training content, including WBT, video and eLearning
• Manage curriculum development across internal, external and third party contributors
• Participate in education/training content review, revision and sign-off cycles

• Conceptualize and manage training evaluation measures including knowledge checks, course evaluations and certification
• Maintain effective working relationships with Subject Matter Experts in each workstream
• Assess translation requirements for the training materials to be used in each region
• Work with dedicated key contacts to build training schedule and oversee end to end training logistics to support training delivery, including completion reporting and metrics
• Manage training environments and exercise data, to ensure effective hands-on training
• Manage training content repositories to ensure easy user access to current and correct training materials and supporting training simulations.

Your Background and Experience

• 10+ years' experience in software training/education roles and at least 3 years' experience leading enterprise-scale/global training programs
• Deep knowledge of curriculum design and development best practices and models
• Experience with, and managing an Enterprise Learning Management System (LMS), ideally Cornerstone (or equivalent).
• Experience leading a team to design, develop & deliver curricula via e-learning/LMS platforms
• Experience consulting with external customers on their training needs, strategy and design of training programmes, aligned with business process change initiatives and driving adoption targets
• Solid understanding of training and development processes, including trends in adult learning,

related technology learning tools, and understanding of external resources in training and development

• Hands-on experience with full product training lifecycle including defining training strategy, performing training needs analysis, managing content development, coordinating training delivery, and performance post-training evaluation and improvement.
• Excellent planning, project management skills and stakeholder management
• Ability to lead and deliver in an environment with tight deadlines and finite resources
• Ability to work effectively and collaboratively across interdisciplinary teams and cultures

Your Personal attributes

• Collaborative - ability to balance multiple constituents and deliver with influences
• Strategic and innovative thinker with a demonstrated ability to think outside the box, not afraid to be proactive
• Self-driven, passionate, and committed to continuous learning
• Strong communication skills - ability to craft and deliver a variety of strategic, education and learning messages internally and externally