Your daily workout
- You are responsible for developing customer relationships that promote retention and loyalty
- You create the Standard Operating Procedures and working processes that will generate the success parameters established for each customer
- You uphold weekly, monthly, and quarterly data review expectations
- You provide support with in-house events, new process launches, and marketing assistance requests
- You are the main contact point for all facilities within your segment and work closely with your customers to provide ongoing success support, ensure they are satisfied with the services they receive, and improve upon areas of dissatisfaction
- You help create scalable reporting mechanisms and dashboards
- You initiate expansion and upsell opportunity conversations with the customer sales representative
- You help create customer appreciation events and provide support as necessary
Your fitness level
- You have 3+ years of customer-facing, fitness-related experience, including membership and/or wellness leadership
- You have a customer-centric personality and effective communication skills
- You are open to and excited about traveling 10-20% of the time - and working with customers across the country
- You can effectively lead and inspire at all levels
- You are highly organized, analytical and decisive
- You effectively prioritize needs, tasks and time effectively
- You inspire those around you with your passion for helping others
- You can work with a high level of autonomy
- You have designed and implemented program curriculums
- You preferably have experience with Salesforce
The equipment we provide
- Work with a fast-growing, fitness technology start-up aiming to lead the digitalization of the fitness/wellness industry
- Enjoy being part of a highly motivated and multidisciplinary team
- Experience personal growth from challenging and varied tasks
- Enjoy working closely with customers and embrace a level of personal responsibility
- Benefit from regular feedback and opportunities for development
Contact Information
EGYM Inc offers its employees a competitive benefits package which includes:- Health, dental and vision insurance starting on your first day of employment
- 401k with company match
- Monthly wellness stipend
- Generous vacation and sick leave
- 13 paid holidays per year
- Paid parental leave
Contact person: Taylor HahnFor further vacancies: https://egym.com/us/careers About us
Become part of EGYM!
EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.
EGYM also offers subscription-based corporate wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.
EGYM's global headquarters are in Munich, Germany, with North American offices in Boulder, Colorado.
Apply now