Customer Success Director/Sr. Enterprise CSM

We’re the global leader in workspace scheduling technology. We make it easy to find and book space to meet up and work together. We provide workspace scheduling software to over 1,000 of the world’s biggest brands, integrating meeting room and workspace reservation solutions that help remove friction in the workplace and free businesses and their people up to get the most out of their working day.
 

Responsibilities:

• Establish deep relationships and serve as a trusted advisor to key enterprise customer stakeholders, and executive sponsors by deeply understanding their business and aligning their needs with our services.
• Get a deep understanding of the client’s adoption challenges and design and implement account success plans that maximize the value delivered to our clients and sets the stage for account expansion
• Identify, and cultivate expansion / upsell opportunities and closely work with Condeco Account Executives to help secure additional business and maximize Condeco footprint within your respective accounts
• Meeting and exceeding SaaS renewal and upsell targets 
• Work with the designates Condeco Technical Account Manager to design product implementations that align with customer needs and improve client time to value
• Leverage data and analytics to improve solution utilization and drive value and satisfaction with your assigned accounts.
• Own, prepare, and deliver Executive Business Reviews (EBRs) for each assigned customer 
• Track and report on customer activity and key milestones to identify and forecast churn risk and work proactively to address/eliminate risk
• Serve as an intermediary between our customers and internal teams to resolve product issues and to advocate for enhancements that improve our product and customer results.
• Travel to client premises as needed to review performance and recommend additional product offerings.
• Maintain advanced knowledge of various Condeco competitors and be able to position Condeco value through knowledge of the Condeco system and products, including configuration, infrastructure, best practices and functionality.
• Act as customer advocate internally while effectively collaborating with internal teams including sales, finance, product management, customer support and engineering to drive customer success.
• Provide feedback internally on process improvements to develop a better customer experience
• Able to articulate the company strategy and vision to Customers.
   

About You:

• Minimum 7 years of experience in a SaaS company in an Account Management or enterprise Customer Success Manager role or part of a client/people facing function with revenue achievement targets.
• Personable presence with a track record of establishing and maintaining relationships with stakeholders and executive sponsors
• Confident and proven negotiator with a high level of commercial skills
• Understand how-to build credibility and trust with customers and forge great relationships
• Experience selling to Enterprise customers
• Results focused, flexible, proactive with high attention to detail and a strategic mindset
• Evidence drive, empathy and organization 
• Exceptional communication skills (written and verbal)
• Passionate in working closely with customers and delivering success
• Ability and willingness to work and travel.
   

Benefits:

• 25 days PTO
• Medical, Dental, Vision
• Optional Transit and Parking Benefit 
• Voluntary Disability 
• 401k Employee contribution only 
   

Company Information:

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• Condeco are proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment for all employees