Partner Success Manager
Company Description
Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.
Job Description
You will be responsible for ensuring that Nexthink is successful within the Managed Service Partners who have bought Nexthink for their end customers. You will have freedom and flexibility to create success stories within the Partner account. This job will involve among other things, the below three primary responsibilities
· Relationship building:
- Understand the Partner Account team organization structure
- Build bridges with roles like Service Delivery Manager, ServiceDesk Lead, Regional Delivery Manager, Client Engineering Team etc. to push Nexthink Agenda
- Push MSP Account team/Customer to create problem tickets and approve Automation and User Engagement use cases
- Create upsell opportunities with the account
· Story building:
- Guide Delivery team through Nexthink stories
- Focus on Outcomes and not Output
- Laser focused on creating case studies
- Assist the Delivery team in documenting Nexthink based Analysis and Case Study
- Present the Nexthink related analysis and Case Study to the Partner and Customer
· Project Management:
- Assign Partner Account team responsibilities and hold them accountable
- Assign Nexthink Delivery team responsibilities and hold them accountable
Qualifications
· Have Experience (5+ Years) working with Global MSPs and exposure to the Services portfolio of MSPs like Service Desk, Client Engineering, Field Support, Workplace Transformation
· Enjoy building relationships with key account leadership
- Posses the ability to evangelize the benefits associated with an ‘experienced-based’ solution
· Good work ethics, enthusiastic to drive outcomes and Disciplined to go after the objectives within every assigned accounts
· Understands « Value Delivery »
Additional Information
We are nearly 700 employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.
At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.