Customer Service Associate

Are you witty, entertaining and passionate about giving 5* customer experiences?

Huel has an excellent reputation for the highest standards of Customer Service. As we continue to grow internationally, being able to service and support our customers all over the world is crucial to our continued success. We have a customer strategy that puts our community at the heart of everything we do and we are now looking for Customer Service Associates to join us at our new office in New York to support our journey to becoming the world's No.1 complete nutrition brand.

What you'll be doing:

• Maintaining the Huel ethos of exemplary customer service in providing tailored solutions to all inquiries
• Providing timely communication with customers via email or phone or live chat, regarding pre-sales inquiries, returns, and order processing
• Keeping up to date with new product launches and nutritional values
• Becoming an expert of our social channels, and engage with our customers maintaining Huel’s tone of voice
• Collaboratively work alongside our distribution partners and other internal departments to resolve customer queries
• Developing your knowledge of our products, and the overall market, to provide authoritative advice and insight to customers and colleagues
• Creatively surprise and delight new and existing customers on a case by case basis
• Continuous feedback on how we can improve our customer journey

Requirements:

• A genuine appreciation of the impact of world-class customer service, and the desire to deliver at an industry-best standard
• A passion and interest in dealing with customers on a daily basis via social media channels including Facebook, Instagram and Twitter
• Strong verbal and written communication skills
• The motivation to go above-and-beyond for our customers
• A flexible approach to work, and the ability to work well as part of a fun & dynamic team

What we can offer you:

We work hard at Huel, and we like to reward our team for it, so alongside free Huel to keep you going, you can expect; 

• Share options in the company - your own piece of the pie!
• ‘Huel Learn’ - our commitment to bettering your career alongside first-class on the job training
• Private healthcare and 401K, for your own peace of mind
• Like going to the gym? No problem, we contribute towards your gym membership and we will give you your own nutrition plan to help you achieve those goals.
• Flexible working with options to suit your day and your routine
• Quarterly events to celebrate success, and even the opportunity to bring your dog into the office too! Did we mention we love animals?