Product Education Manager
Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.
Job Description
Nexthink is looking for a Product Education Manager to reinforce the Product Education team at its headquarters in Lausanne, Switzerland.
As a Product Education Manager, you define and implement the strategy for educating customers in getting the most value out of the product and you delight our customers with a world-class education program. Your role is to build high-quality training material that helps customers worldwide get their jobs done efficiently. You will be responsible for providing expertise and guidance on the usage of Nexthink software and how it applies to IT processes.
You will lead a team of educators and technical writers, passionate about teaching and technology. When users of Nexthink need to learn about product functionalities, they turn to documentation and e-learning made by this team. In collaboration with other Instructors and Product Managers, you will create captivating e-learning courses and develop Nexthink’s online Academy.
Do you feel a particular sensitivity to the different ways one can teach? Are you keen on developing a captivating learning experience? The Product Education team looks forward to your new ideas and passion to improve our education offering.
Qualifications
Apply if you’re good at:
writing well in English
transforming complex concepts into digestible materiel
computer science (a Bachelor degree is preferred)
working independently and leading a team
digging into every detail to get it right
cheering up colleagues on a rainy day
You should really apply if you have extra powers such as:
previous knowledge with Nexthink product
an understanding or experience in IT service management process and challenges
teaching experience
Additional Information
We are nearly 700 employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.
At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.