Platform Excellence Manager, EMEA - Permanent Contract
Jellysmack is the global creator company that detects and develops the world's most talented video creators on social media. We're an optimistic crew who naturally goes the extra mile, has a glass-half-full mindset, and sees challenges as opportunities. We look for positive people who think outside the box, are inventive, bold, lead change, and believe that teamwork matters.
Team culture:
The Sales and Business Development Team is a small, close-knit group passionate about the industry's latest trends and strategies. The team is devoted to campaign management, asset collection, and customer connectivity management. As a result, we have a unique ability to link marketing influencers with performance marketing and real ROI. To sum up, we have a win-win attitude and a hunger to meet and exceed our goals! Do you have what it takes to be a part of our team?
About the role:
Jellysmack is seeking a highly motivated and organized Platform Operations Manager, EMEA to join our growing team. This individual must have both experience with and a passion for social video platforms such as YouTube, Instagram, and Facebook. The ideal candidate should, specifically, have experience working within the YouTube CMS and/or Facebook’s Business Manager.
This individual will report to the Los Angeles-based VP of Platform Operations and play a critical role on the monetization & technical support fronts. The candidate should be highly organized, with a keen eye for detail. The ability to multi-task and work in a fast-paced environment is a must.
Your mission:
· Investigate escalations from internal stakeholders in the EMEA region and lead them to resolution
· Communicate and collaborate cross-functionally in order to lead issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
· Drive roll-out of Zendesk ticketing solution, including increasing adoption and creation of educational materials
· Respond to internal platform operations inquiries with high quality, speed, empathy and accuracy, developing and sharing expertise on all platform partners
· Play an active role by contributing to improving policies, product, processes and support system solutions.
· Troubleshoot or escalate platform operations issues as appropriate in a timely manner while communicating clearly and proactively throughout the global teams, until resolved.
· Develop and implement scalable solutions to support our global processes
· Work on projects as needed to scale and improve our platform operations resolutions
· Act as internal expert on platform platforms and content management for the EMEA region
· Forge relationships with local platform Strategic Partner Managers in EMEA
Requirements
A little bit about you:
- Bachelor’s Degree
- 3+ years of experience in a project/program management, management consulting,or operations ideally at a major social platform (Facebook, Youtube, Instagram, Snap or TikTok)
- Experience in rolling out a ticketing system, such as JIRA or Zendesk
- Experience in Operations, Optimization and Channel Services
- Basic knowledge of Community Guidelines, Copyright and Digital Asset Management
- Demonstrated analytical-thinking and problem-solving experience
- Experience driving high-priority cases through process of resolution
- Experience managing projects and coordination with a variety of global cross-functional partners, and communicating to a variety of audiences
- Proficiency within MS Excel, Powerpoint, and Google Products
- Comfortable discussing complex scenarios to clients and colleagues, and providing opinions on best course of action
- Experience with metadata standards (music, video, etc)
Benefits
The Location:
Jellysmack believes in a flexible work environment in which anyone can work from anywhere. This is why we’ve implemented our flexible location philosophy, meaning you get the best of both worlds: you can choose to work from home and /or from our offices.
In order to make sure you get the best working environment; you will get a $300 / EUR 250 allowance to get set up!
The Perks:
● Early Summer release Fridays
● Paid volunteering: 1 day dedicated to supporting a cause of your choice
● Company sponsored wellness programs and events
● Competitive Healthcare coverage
● 401K match
The Difference:
Our commitment to diversity and inclusion at Jellysmack, we believe that the best ideas come from the diverse cultures of our team members. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Creating a work culture that is safe and comfortable for our people to flourish is our main focus.
The Company:
Jellysmack’s story started in 2016, and since then, our unrivaled platform optimizes and distributes video content across social media platforms and allows creators to reach genuine new fans with zero effort. We are the only company building the hyper-engaged communities that every creator dreams of because, first and foremost, we are creators too.
Creatives ourselves, we’re home to over 250 influential creators, including Derek Deso, Karina Garcia, Brad Mondo, MrBeast, Bailey Sarian, Patrick Starrr, and PewDiePie. Jellysmack optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, Twitter, and YouTube. The company’s creator strategy builds upon its success in scaling its own original content channels in beauty (Beauty Studio), soccer (Oh My Goal), gaming (Gamology), and more.
Through the power of our data, we maximize reach and revenue so our creators stay focused on their passion—creating the best content for their global fan bases. We turn that passion into a brand and that brand into an empire.
Ready to be part of a great human adventure? We’re dedicated to making the best working environment possible for our people. All you have to do is apply; we are ready to let you show off your talent!