Creator Success Manager

Jellysmack is the global creator company that detects and develops the world's most talented video creators on social media. We're an optimistic crew who naturally goes the extra mile, has a glass-half-full mindset, and sees challenges as opportunities. We look for positive people who think outside the box, are inventive, bold, lead change, and believe that teamwork matters.

The Role

The Sr. Creator Success Manager will play a key role in executing Jellysmack’s Creator Program. S/he will partner closely with some of the top digital creators in the industry, operating as the lead point of contact for Jellysmack’s new and current partners. S/he will work strategically to facilitate and analyze the success of our creators, as well as perform all account management duties, including onboarding, reporting, and troubleshooting.

The ideal candidate should be a self-starter, have the ability to take on and learn from new challenges, as well as generate creative solutions to obstacles that may arise. S/he should have a passion for social media, analytics, programming, and a love for video of all genres. This role will report to the Director of Creator Success.

The Responsibilities

• Maintain an in-depth knowledge of the digital creator space
• Lead the onboarding process for new creators in the program across multiple social channels
• Analyze data to provide insights and custom programming strategies
• Communicate effectively with partners and internal teams to find timely solutions to resolve issues and challenges
• Manage all key reporting metrics in a timely and meticulous fashion

The Qualifications

• Bachelor’s Degree
• 3-5 years of experience in customer success, account management, or talent management, with experience at a technology or influencer start-up preferred
• Highly motivated self-starter who is able to work independently, as well as collaboratively, in a team environment
• Proven ability to multi-task and manage multiple projects at once, while paying strict attention to detail
• Passionate about the digital ecosystem and familiar with top-tier influencers
• Excellent communication skills and phone demeanor
• Displays empathy, positivity, and poise when navigating challenges
• Proficient in Microsoft Office products, with an emphasis on Excel, as well as project management tools, such as Monday
• Working knowledge of Facebook Business Manager, Snapchat Story Studio, or YouTube Studio is a plus

The Location

Jellysmack believes in a flexible work environment in which anyone can work from anywhere. This is why we’ve implemented our flexible location philosophy, meaning you get the best of both worlds: you can choose to work from home and /or from our offices in Paris, New York, Los Angeles and Corti.

In order to make sure you get the best working environment, you will get a $300 / EUR 250 allowance to get set up!

The Perks

• Early Summer release Fridays
• Paid volunteering: 1 day dedicated to supporting a cause of your choice

• Company sponsored wellness programs and events

• Competitive Healthcare coverage
• 401K match

The Difference

Our commitment to diversity and inclusion at Jellysmack, we believe that the best ideas come from the diverse cultures of our team members. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Creating a work culture that is safe and comfortable for our people to flourish is our main focus.

The Company

Jellysmack’s story started in 2016, and since then, our unrivaled platform optimizes and distributes video content across social media platforms and allows creators to reach genuine new fans with zero effort. We are the only company building the hyper-engaged communities that every creator dreams of because, first and foremost, we are creators too.

Creatives ourselves, we’re home to over 250 influential creators, including Derek Deso, Karina Garcia, Brad Mondo, MrBeast, Bailey Sarian, Patrick Starrr, and PewDiePie. Jellysmack optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, Twitter, and YouTube. The company’s creator strategy builds upon its success in scaling its own original content channels in beauty (Beauty Studio), soccer (Oh My Goal), gaming (Gamology), and more.

Through the power of our data, we maximize reach and revenue so our creators stay focused on their passion—creating the best content for their global fan bases. We turn that passion into a brand and that brand into an empire.

Ready to be part of a great human adventure? We’re dedicated to making the best working environment possible for our people. All you have to do is apply; we are ready to let you show off your talent!