Associate Product Manager (Paris)

Ubiquitous. Everywhere. What do you see everywhere? Frontline teams. What do frontline teams want? An all-in-one platform that provides all the tools they need to be happy and productive, all in the palm of their hands. That’s where YOOBIC comes in. We are a Digital Workplace helping companies empower their frontline employees, wherever they are, whatever they do, through digitized task management, mobile learning and streamlined communications

Our team is spread throughout the world, with employees in London, New York, Paris, Tel Aviv, Milan and Madrid (just to name a few). Our workforce is made up of more than 17 nationalities who speak more than 10 languages, fostering an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as we continue to grow our global footprint.

We strive for excellence and take immense pride in the work we do for the 300+ brands we partner with globally. Our clients include Peloton, Lacoste, Burberry, Domino’s Pizza, Puma, Chanel, Canada Goose, Peugeot and UNTUCKit - and the list keeps growing!

Are you ready to be part of the YOOBIC team and redefine the #futureofwork? Check us out at https://yoobic.com

As an Associate Product Manager, you will be responsible for supporting a Product Manager in his/her various tasks across YOOBIC. You will have a hybrid role and will have to communicate with all the teams, including Pre-sales, Implementation, Customer Success, Customer Support, and Software Development.

What you'll do…

• Develop a thorough understanding of YOOBIC products and services. Serve as the primary expert across YOOBIC products to aid Operations teams in responding to inquiries on product functionality.
• Take ownership of escalated issues, thoroughly troubleshooting these issues, and complete investigatory work before escalating tickets to other teams to achieve resolution.
• Obtain customer feedback and suggest appropriate product adjustments.
• Maintain online knowledge base up to date for internal support.
• Take progressively ownership of core features in the app and collaborate building user-centric roadmaps with the Product Manager.
• Collaborate closely with design, engineering, and QA teams to deliver functional solutions.
• Assist in new product introduction and release activities.

What you have…

• Technical and/or analytical education (ex: Computer Science, Engineering, Sciences, Finances, Economics, Logistics, Supply Chain, etc.)
• Ideally young graduates with some software development experience.
• Strong organizational skills, including the ability to prioritize and work under pressure.
• You can communicate product decisions and the rationale behind them.
• Self-motivated and have a strong focus on the delivery of user value.
• Excellent communicator in English (additional languages welcome).

Extra dose of awesome if you have…

• Experience in an enterprise software application (SaaS).
• Knowledge in product development: story mapping, design thinking, sprint planning, usability testing
• If you have read (or plan to read) INSPIRED by Marty Cagan

• Contract Type: Full-Time
• Location: Paris, France (75008)