Support Engineer (Remote)

• How the emergency services manages to find injured people, and send the nearest emergency team 🚑, even when the phone ran out of battery ?
• Why did you get a promotional SMS, 5 min after crossing your favorite shopping spot ?
• What kind of technology is behind, governments natural disaster or public safety mass alerting system ?

👉 Get to know Intersec :

• We are a French SME that is revolutionising services for telecoms operators enabling them to find new sources of revenue (Big Data, Campaign manager, Geolocation, Location based advertising) through our innovative solutions.
• Intersec is also a leading player in the Public Safety 🚨, working with authorities and governments to provide secure technology for public interrest.
• As a leading Fast Data company, Intersec's applications range from customer base management to location-based services and business analytics.
• Our big data platform handles billions of events per second, and processes 20% of the world's mobile data 📲 which means 1+ billion users. Our solutions are used in more than 80 countries on the 5 continents.
  We have offices in Paris, Dubai, Singapore, Chicago 🌍
• Among our +100 clients , we work with stature Telecom operators such as Orange, SFR, Rogers, Moov, Telus, Telefonica, Mobinil,....
  We're also very proud of the trust given by many governments (French, Croatia,....) who choose to work with us.
• We believe geolocation data, real-time capabilities & 5G technology pave the way for huge possibilities and new usages for brands and citizens.

We're hiring 🚀!
Our Professional Services team is extanding, as we tackle exciting challenges all over the world to empower Telecom operators, governments & authorities

Preferably based in Paris (we are open to remote), you will play a key role in our team, as you will participate in the whole project lifecycle from the Planning to the Go-Live.

The primary objective of this role is to be Technical point of contact for the customer account and diagnose/handle fault-related cases as per the contracted SLAs. Provides frequent updates to the customers and ensure good communication. Monitor systems and act in a proactive manner.

The Technical Support Engineer is instrumental towards success of our projects and ultimately the organisation. You will be part of a team responsible for providing an outstanding technical support service to our customers world-wide.

We are looking for individual also who has good time management, excellent communication skills, ability to deal with multiple tasks and solid problem solving skills

⭐ What does a Support Engineer do at Intersec ?

• Troubleshoot and solve customer incidents within predefined SLAs and if needed co-working closely with other functional teams
• Proactively monitor customer environment using our internal tools and providing support advice.
• Ensure the customer tickets are resolved in a timely manner and customer is kept updated as the ticket progresses.
• Weekly as well as ad-hoc meetings with customer
• Ability to take on-call responsibilities
• Identify cases which requires escalation and perform technical escalations inline with the company escalation procedure
• Collaborate to internal knowledge sharing

About you 💎

Technical skills

• Working experience with Telecom providers or suppliers as a Support Engineer
• Very good knowledge of Linux operations and administration
• Very good knowledge and experience of Shell Scripting for Unix/Linux
• IP network bases under Linux
• Analytic/ Trouble shooting competences
• Knowledge of Git (daily usage)
• Knowledge of Vmware
• Knowledge of Python is a plus
• Knowledge of Containers/Kubernetes

General skills

• Autonomous to problem solving and ramp up technical skills
• Ability to work under pressure and with calmness
• Team spirit, good interpersonal skills
• Excellent communication (oral and written)
• Adaptability
• Customer service oriented and be agile
• Interest in innovation and computer technologies
• Fluent English, French will be an added advantage

⚡️ Life @ Intersec

• We're technology freaks, big data, scalability, 5G, geolocation, AI, complex app and network architecture : you name it, we're here for the challenge 🤖 Intersec provides new product releases every quarter with new features and functionalities
• We're a flexible team 💻 : open to full & partial remote, used to flex office
• We believe in experts communities & shared innovation : we have or own hackathons, technical blog, and best practices rdv "the show&tell"
• This is your opportunity to build an international career
• As a Support Engineer you will act as a trusted advisor for our customers

• We are intentional with career growth and internal mobility
• ☑️ We value : agility, team spirit, innovation and benevolence

• Diversity is at the core of our foundations : various employee cultures & backgrounds, markets, technical stack, clients typology
• We care for our team : excellent health & pension plan, awesome location fully furnished kitchen ☕ & playroom

• Nice benefits (based on locations) : paid-leave, gym, Swile Lunch vouchers, Company restaurant, 100% coverage of the Navigo transportation card, participation & intéressement
• Additionnal 9-13 days of paid leave (RTT)
• Support for people with disabilities and annual offer of CESU vouchers with a face value of 1000 € to our employees with the Recognition as Disabled Workers

💻 About remote

• We expect you to come to Paris offices 2 days every 2 weeks
• We have a policy to cover travels, accomodation and meals
• 250€ equipment for remote team members

Eager to join us ? We'd love to meet you!