Product Manager

Partially remote

We’re an ambitious company that is looking to continue our rapid growth. The successful candidate will join a fast-moving product team to help us drive these results. We've reached a stage in our product's journey where we want to focus on upgrading our stack to a new platform whilst maintaining great customer experience, and we are looking for an experienced product manager to help shape and guide how we do this. You’ll have influence over our existing products and architecture and will be working to support the existing systems as well as build the foundation of our future growth. If you have a strong understanding of what can make a good user experience and can balance customer needs with technical and business requirements, then this would be a great fit for you.

What you will be doing

• Understand the needs of all stakeholders and combine business, customer and tech insight to to effectively prioritise feature development and manage expectations   
• Manage the incoming support requests and prioritise them based on the urgency and severity
• Identify clear, measurable metrics to define the success and monitor the performance of the solutions you are developing 
• Collaborate with your Tech Lead and the wider development team to effectively deliver solutions and unblock development
• Manage cross-team dependencies to go from idea to successful implementation 
• Work with the design team to research and define solutions using customer research and external benchmarking
• Flesh out these ideas in the form of user stories and prioritise the development pipeline 
• Measure the impact of your product tests and changes, communicating this back to the team and wider business and using results to drive future decisions.

 Who you are

• Have experience as a Product Manager in a fast-paced and dynamic environment, preferably a startup. 
• Be a crystal-clear and empathetic communicator who can simplify complex concepts and ensure everyone is on the same page.
• Be highly numerical and analytical. You love measuring and understanding the performance of your products and you are confident making decisions based on data. 
• Have technical understanding of how web and mobile applications work - this is not a development role, but the ability to communicate with developers is key; some personal experience of web development would be a bonus!
• Demonstrate some entrepreneurial spark - have created something, organised something or planned something worth talking about.
• Be innately curious, and a maker at heart - someone who takes ownership and responsibility for their projects - not afraid to take risks to create a masterpiece.
• Share our sense of ambition
• Be kind, supportive and collaborative - we work a lot in cross functional teams and nurture a positive, kind culture. You need to be happy acting as a coach, facilitator and sharing knowledge/learning.

What we’re offering

• Competitive salary to reflect your skills and experience
• Great benefits including Options over shares, pension plan, private healthcare, health cash plan and some other great perks!
• 25 holiday days pro rata + a day off for your birthday.
• Smart colleagues and supportive team- you will join a fantastic team of really bright, motivated, and driven individuals who will support you at every stage of your journey
• Working environment that values excellence
• Central London Location, although working remotely through the COVID pandemic and will continue with a hybrid-remote approach post pandemic

About us

At LoveCrafts we’re building online communities for crafters: homes for makers where they can find inspiration for their latest projects, learn new techniques, easily source all their supplies and share their creations with like-minded makers around the world.

Since launching in 2012, we’ve grown incredibly quickly. We've graduated from the Future Fifty were 20th place on the FT’s list of fastest growing European companies is thanks to the hard work of our team of smart, kind makers based in London, Kyiv and in the USA. We’ve been fuelled by investment from Europe’s leading venture capital firms; Balderton Capital (LoveFilm, The Hut) funded our Series A round, followed by Highland Europe (Photobox, WeTransfer) and most recently Scottish Equity Partners (Skyscanner, Matches Fashion).

We’re playing with the very best in web, mobile, social, commerce and media technology as we create the perfect digital business for all things craft related.  Our team is filled with ambitious, curious, entrepreneurial and occasionally kooky makers. We hire and nurture inquisitive, creative minds looking to flourish in a supportive and collaborative environment.

Diversity is important at LoveCrafts. We aim to attract the widest range of talent into our business to enable us to create an inclusive working environment, and to reflect and understand our customers and their needs. We welcome applications from all individuals, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. We aim to create a modern, flexible work environment that supports everyone to do their best work and therefore, we are open to having conversations about flexible working for all roles, unless operational requirements prevent otherwise. We are committed to providing a working environment where everyone’s individuality and unique contributions are recognised, valued and respected and where all of our employees have equal opportunity to grow and attain their full potential.