We’re seeking an experienced Senior Supply Chain Manager to join the team. Reporting into the Director of Supply Chain, you’ll oversee the fulfilment and logistics of our global supply chain. You will truly own an entire region, ensuring our global logistics processes are best in class, developing effective & sustainable partnerships with our 3PL partners, building a world-class team, and generally strategising on how to best ensure an exemplary gift delivery experience for our customers.
You’ll work closely with key stakeholders across our organisation and supply chain to ensure everything runs efficiently and smoothly. We need you to be the go to expert on logistics in your region in order to drive our growth.
This role offers a unique opportunity to join an early-stage, fast-growing business with a highly ambitious team. You’ll have the opportunity to make a huge impact on our company and help deliver major improvements. This is your chance to truly make your mark on a high-growth organisation.
About Us
We are a market-leading Sending Platform for sophisticated marketers and sales teams. We help sales and marketing professionals generate high-quality leads and close business faster using integrated personalised direct mail. We are passionate about finding innovative new ways to break through to people and cut through the noise during those moments that matter in business. Most recently, Reachdesk announced a $43M Series B round intended to further drive the Company’s growth. If you are looking to learn from a group of award-winning entrepreneurs and want to catapult your career forwards then this is your chance.
We believe that a diverse team will help us achieve our mission sooner and we're actively seeking applications from candidates of all backgrounds.
What you’ll be doing:
- Ensure our gift delivery experience exceeds our standards for quality and timeliness
- Build processes that enable your team oversee end-to-end management of our customers’ inventory and orders
- Own Reachdesk’s relationships with our 3PL and delivery partners. Develop a deep understanding of their operations in order to respond to service challenges and drive continuous improvement efforts
- Innovate and build on our current operations. Help grow and improve our network by adding additional logistics panthers as our customers’ needs evolve.
- Hire and manage top quality talent to support the continued success of the Supply Chain organisation. Build the team of your dreams.
- Evaluate partner performance via internal and external data. Hold our external partners accountable through regular business reviews and communication.
- Partner with the Customer Success and Product & Engineering teams to diagnose and address challenges within our supply chain and supply chain-facing IT infrastructure
- Partner with the VP and Director of Supply Chain to oversee new vendor RFP processes, vendor selection, and regular contract negotiations
- Build internal processes to enable career growth of your team, ensuring strong employee retention and developing strong relationships with all direct reports
Requirements:
- 4+ years work experience in operations roles, supporting a complex, high-growth organisation
- Experience managing 3PLs, in-house distribution networks, or external vendor relationships
- Highly-skilled with Excel
- Experience with analytics and BI tools
- Familiarity working with different enterprise systems
- Cross-border shipping experience
- Strong communication, teamwork, problem-solving, and interpersonal skills
- Strong work ethic; able to independently own and drive projects in a fast-paced, dynamic environment
- You take previous reflections and learnings and uses them to improve processes, systems and overall work quality
Benefits:
- Competitive salary
- Private medical insurance offered through Vitality
- Mental health cover - unlimited mental health counseling
- Dental, vision, audiological insurance
- NEST Pension, 3% employer contribution
- Group life assurance & short-term cover insurance
- Cycle to work scheme (coming soon)
- Wellness Benefits
- Monthly wellness stipend - £150/month - spending examples: gym, therapy, nutrition coach, sports league (coming Jan 2022)
- Monthly yoga & various wellness programming
- TaskHuman app - 1:1 video coaching on a variety of wellness and lifestyle topics
- Professional Development Benefits
- Annual professional development stipend - £500/year - spending examples: books, conferences, online courses (coming Jan 2022)
- Ongoing general and role-specific training and other development opportunities
- Emerging leaders & new manager training
- Work From Home Benefits
- One-time lump sum remote work stipend
- Fully remote roles: £500
- Hybrid roles: £250
- Spending examples: office furniture, tech accessories, office supplies (coming Jan 2022)
- New Joiner Tech Kit
- Catered lunch when working from one of our offices
- Monthly team socials
- Birthday & anniversary surprises!
- Time off
- Unlimited Holiday & Sick Leave - we encourage a minimum of 25 vacation days a year
- Parental Leave (varies by country)
- Compassionate Leave - We offer 10 days of compassionate leave to all staff and if further paid leave is needed then that's a conversation that can be had between the employee, their manager and our People team.