Reachdesk is a cutting edge sending platform that allows companies to deliver gifts and direct mail that build deeper connections with customers, prospects and employees at the click of a button. Our integrations with sales and marketing tech stacks power a clear and quantifiable ROI; the direct channel is no longer a guessing game. We work with some of the world’s leading brands in B2B including ZoomInfo, Hootsuite, Zscaler and Barracuda.
Reachdesk enables companies to deliver moments that matter at scale, globally, throughout the entire customer lifecycle.Reachdesk has just raised $43m in Series B funding and we've been recognized as one of the Top 5 Fastest Growing Products for 2021. We're assembling a world-class global team, our headcount has grown to over 150 over the course of the last year across London, Lisbon and NY offices, with stratospheric growth and exciting product releases en route!
The Role
As a Site Reliability Engineer, you will join our Engineering team to help enhance our platform, one of the drivers for resilient, available and performant systems development. You will be working closely with software engineering teams and participate in technical and roadmap conversations, to help our team develop performant, observable, reliable and scalable systems.
The role includes the development and design of tooling to help the automation of our delivery and integration pipeline, with a strong focus on efficiency and automation of operational tasks. You also work on the definition of processes to ensure the business continuity of our Product within a team that is both autonomous and collaborative, with an agile mindset.
What we are looking for
- Experience in Design, build, harden Platforms and Infrastructures, to ensure high availability and resilient systems and infrastructure
- Contribute to our infrastructure as code (IaC) and on supporting development activities focused on automating manual activities
- Experience with cloud-based solutions such as Amazon AWS, Google Cloud, or Microsoft Azure
- Ability to monitor, troubleshoot and optimize availability and performance issues;
- Able to define processes and implement tooling to improve the developer experience and reduce cycle times
- Work together with product engineering teams to identify root causes of outages, improve incident response processes and follow up on actions to improve the reliability of our systems
- Contribute to our Disaster Recovery and High Availability strategy
- Coach the engineering teams on improving and implementing DevOps best practices
- Able to thrive in a remote-first organization.
- Proficient in the English language, both written and verbal, to succeed in a remote and partially asynchronous work environment.
- Continuous improvement and solution-oriented mindset.
We Offer
- A friendly atmosphere while working with a dynamic team of professionals;
- Great company culture
- Competitive salary;
- An opportunity to grow quickly with a company that is breaking new grounds
- Full autonomy over your own projects
- Unlimited PTO
- Flexible hours
Our hiring process
Our hiring process is straightforward and designed with simplicity in mind to find the best match for our team.
- We start by assessing your background with a screening call.
- We then challenge you for a technical interview with senior members of the team.
- The final step is an interview with the manager of the team we are hiring for.
- We then discuss internally and with you the team you will be part of and prepare your onboarding.