Project Manager
Mission
We are pushing the boundaries of data-driven decision-making in insurance. We’ve designed and built Renew, a SaaS platform that allows actuaries and underwriters to create powerful, flexible models using modern open-source technology without the hassle of doing boring things like database admin and UI formatting
On top of that, we've built a team of world-class actuaries, engineers and delivery experts who support our clients in solving unique, complex problems with our platform to help them launch more useful, advanced models, faster than previously thought possible.
These models have actually helped answer real questions such as:
- What are the chances that SpaceX’s next launch will fail?
- What would happen to the property in Silicon Valley if there was an earthquake?
- What are the chances of Kanye West cancelling his sell-out tour?
We are currently doing this for some of the largest, and most cutting-edge names in specialty insurance today, and our client base is growing rapidly. Renew is a carefully engineered, highly flexible and scalable platform, and this has led to rapid growth of our customer base, further requests for consultancy and more market interest around hx in general.
We are now scaling our Project Management team so that we can work even more closely with our clients, partners and the broader tech/insurance community - and that’s where you come in!
Your mission will be to work across the whole of hx to ensure that we provide our customers with an unrivalled experience from the point of POC, through the sales journey, project delivery, handover and throughout their hx customer lifecycle.
Project Management @ hx
The hx Project Management team specialises in working closely with our customers to ensure that we help them transition to our platform successfully, enabling them to handle the interesting and complex problems they regularly face. Here are some example challenges we will take on this year:
- How do we transition our clients from sale to Go Live and ensure that they are seeing the benefits of our world class platform as soon as possible?
- How do we make sure our clients are first-to-market with rapidly built, best in class pricing models in Renew?
- How do we ensure that we understand the features that matter to our clients and work with our excellent Product Engineering teams to deliver them?
- What can we do to help our clients make the best use of Renew and expand usage across their business?
- How can we put in place processes with our Customer Engineering team to ensure that client onboarding is seamless?
The Project Management team works with all of the teams at hx but particularly closely with our Product Engineering and Model Development teams as well as with our clients.
You'll work closely with our customers running projects to support their transition to our world-leading platform, and work with super-bright, driven people (both inside hx and among our data, service and insurtech partners).
This only scratches the surface of opportunity – hx is growing very fast and our product is being used in an increasing (and sometimes unexpected!) number of ways across the market. If you join us, it’s likely your journey will be similarly fast-paced and surprising!
Key Responsibilities
Note: hx is still a relatively early-stage business, and our culture prizes initiative highly - as such this section is a good indicator of your role, but the list isn’t exhaustive. You will seize the opportunity we have to help us build out our PM community in the insurance industry, and teach it what good looks like!
Working with our Programme Management Lead you will be responsible for:
- Managing the entire project lifecycle for our clients from initiation and onboarding through delivery to handover to the customer support team.
- Handling a wide variety of project types including customer engagement & platform onboarding, model build projects, feature design & development projects, and large-scale client transformations from legacy systems to ours.
- Working with customers to ensure they get the best experience from Renew whether that is standalone via our UI or integrated with their systems via our comprehensive set of ever-expanding APIs.
- Helping to shape and design our project management processes, ensuring that we have consistent ways of working to always deliver projects to a high standard for our clients.
- Working with our Customer Engineering team, assisting with the most difficult customer onboarding and integration issues.
- Working with our Sales teams to understand customer requirements and ensure that we accurately scope out projects.
- Supporting the customer support team to ensure customers have a quality experience even once a project has concluded and acting as an escalation point in the customer support process.
- Managing all aspects of a project including: statement of works, contracts, change, budgets, project plans, action tracking, RAID management, and stakeholder management.
- Regular reporting on project progress to senior client and hx stakeholders.
- Working with teams across hx to ensure that Agile Project Management is used to drive value wherever it is needed, this has previously applied to our Product Engineering teams, Social Committee and company OKRs process.
- Helping reduce friction and eliminating impediments that slow us down.
Persona
If you're the right fit for this role, you will be able to show clear evidence that you:
Are an enthusiast
This is one of the defining characteristics of all hxers, and permeates work and play for us. We actively seek out lifelong learners who enjoy "levelling-up" as part of their daily life; this means you will be:
- Deeply interested in the start-up and high-growth sector and ecosystem: its quirks, unique characteristics and requirements
- Passionate about quality and ensuring that our customers and developers have the very best experience of working with us
- Striving for continuous improvement
Reflect hx and our values
- Caring and empathic, you look to improve not just your own and our customers lives, but those of everyone at hx
- Organised and a good planner - able to manage engagements with multiple customers and hx teams in parallel
- Great at building and sharing knowledge
- Persistent and confident in your approach (but without ever being arrogant!)
You'll need:
- 3+ years of Project Management experience with evidence of working on projects with large complex enterprise clients.
- Experience of managing projects in the IT sector and working closely with internal and external IT teams.
- Project Management tooling experience with an understanding of how it can be used for task tracking and Agile project management.
- An understanding of both Waterfall & Agile ways of working and project delivery.
- Experience of working closely with clients and reporting to senior (up to C-suite) level stakeholders.
- Experience of the end to end management of a project from initiation to closure.
- Evidence of managing all aspects of a project e.g. change, budgets, plans etc.
- A desire to level up, we will do everything we can to help you get to where you want to go – we value anyone passionate about mentoring and helping their colleagues in the process
- A self-starting attitude: you enjoy managing your own time and work, within a tight-knit, high-pressure but high-support environment. You proactively drive your own personal development and stay up-to-date with the latest industry trends and challenges
We highly value (these are desirable but not mandatory):
- Experience working in the Financial Services sector, particularly experience working in Insurance.
- Experience of cloud based, networking, and systems integration projects.
- Project experience of working with AWS or other cloud providers as well as cloud computing.
- Experience working with software development (Product and Engineering) teams.
- Good exposure to sales processes and successful transitions to a project.
- Project Management certification e.g., PRINCE2
- The ability to promote hx’s work, e.g. by writing on our blog, presenting at (virtual) meetups/conferences, or supporting other partnerships.
Initial Deliverables
- Learn our current project approach and prospective customer pipeline
- Complete training on our current project management tooling
- Review our existing project portfolio & previous projects
- Implement process improvements on both internal and external projects
- Assume ownership of delivery for client projects, managing your own deadlines
- Add your voice to our commercial and sales approach
What do we offer?
- Competitive salary + very staff-friendly EMI share options
- £5,000 annual learning & development allowance
- 33 days annual leave (inc. public holidays)
- Top-spec equipment (laptop, wireless keyboards, screens, etc)
- Free & confidential mental health & wellbeing consultations & support
- Regular hackathons, lunch & learns, socials and games nights
- Team breakfasts and lunches, snacks, drinks fridge, fun office at The Ministry
- Annual team trip somewhere warm (as soon as we are allowed to!)
- Huge opportunity for personal development and mastery as we grow together
What’s next?
- Initial call with our Talent team to kick things off
- Introductory call with your future manager (with your choice of questions)
- Practical skills assessment with your future colleagues
- Meet the team (with your choice of who) + Meet the COO + Meet the CEO
- We offer!
Diversity @ hx
We are committed to diversity and equal opportunity. We’re a talented and high-energy, but low-ego and kind team who believes that the more inclusive we are, the better our work and culture is. We are not yet where we want to be in terms of balance, but it is our mission to build a team that represents a variety of backgrounds and perspectives and we are working hard towards that goal.
If you like the sound of this role but you’re not totally sure whether you’re the right fit – please apply anyway and we’ll let you know either way. Remember: you miss every shot you don’t take!
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