About Us
We are a market-leading Sending Platform for sophisticated marketers and sales teams. We help sales and marketing professionals generate high-quality leads and close business faster using integrated personalized direct mail. We are passionate about finding innovative new ways to break through to people and cut through the noise during those moments that matter in business. Most recently, Reachdesk announced a $43M Series B round intended to further drive the Company’s growth. If you are looking to learn from a group of award-winning entrepreneurs and want to catapult your career forwards then this is your chance.
We believe that a diverse team will help us achieve our mission sooner and we're actively seeking applications from candidates of all backgrounds.
About the Role
We’re seeking a Supply Chain Analyst to join the team. Working within the Supply Chain team, you’ll support our global distribution & logistics processes, developing effective & sustainable partnerships with our 3PL providers to ensure an exemplary gift delivery experience for our customers.
You’ll work closely with key stakeholders across our organization and supply chain to ensure everything runs efficiently and smoothly. We want you to be an expert in our distribution and logistics, driving growth through sourcing new partners and identifying opportunities for continuous improvement.
This role offers a unique opportunity to join an early-stage, fast-growing business with a highly ambitious team. You’ll have the opportunity to make a big impact on our company and help contribute to major cross-functional projects.
What you'll be doing
- Ensure our gift delivery experience exceeds our standards for quality and timeliness
- Own and organize a region’s logistics supply chain, including coordinating inbound inventory, overseeing point of order to delivery, and outbound delivery
- Manage Reachdesk’s relationships with our regional 3PL and delivery partners, maintaining a deep understanding of their operations. You will be the point person to determine how effective and efficient their current processes are, advocate for operational improvements, and respond to major incidents
- Evaluate fulfillment and logistics partner performance through performance data analysis, regular vendor review, and feedback sessions
- Closely collaborate with the Customer Success and Product & Engineering teams to diagnose and address acute problems and areas for improvement with our logistics IT integrations
- Manage the internal response to delivery incidents, working closely with the Customer Support team
- Work with our 3PL partners to track and manage inventory and partner with our customer service team to manage any related customer challenges
- Build and maintain excellent relationships with customers and suppliers
- Monitor and advise on any risks or opportunities within the organisation
Requirements
- 1-2 years of operations scaling ideally in a high-growth / start-up environment.
- Understanding of direct to consumer distribution and logistics
- Superb communication (both written and verbal)
- Attention to detail and organisational skills
Benefits & Perks
- Competitive salary
- The chance to build something special and work directly with experienced founders
- An opportunity to grow quickly with a company that is breaking new ground
- Remote working & flexible hours
- Competitive Medical, Dental, Vision coverage
- 401(k) matching program
- Unlimited PTO
We believe that a diverse team will help us achieve our mission sooner and we're actively seeking applications from candidates of all backgrounds.