ABOUT US
Reachdesk is a cutting edge sending platform that allows companies to deliver gifts and direct mail that build deeper connections with customers, prospects and employees at the click of a button. Our integrations with sales and marketing tech stacks power a clear and quantifiable ROI; the direct channel is no longer a guessing game. We work with some of the world’s leading brands in B2B including ZoomInfo, Hootsuite, Zscaler and Barracuda. Reachdesk enables companies to deliver moments that matter at scale, globally, throughout the entire customer lifecycle.
Reachdesk has just raised $43m in Series B funding and we've been recognised as one of the Top 5 Fastest Growing Products for 2021. We're assembling a world-class global team, our headcount has grown to over 150 over the course of the last year across London, Lisbon and NY offices, with stratospheric growth and exciting product releases en route!
We believe that a diverse team will help us achieve our mission sooner and we're actively seeking applications from candidates of all backgrounds.
ABOUT THE ROLE
- Responsible for the smooth operation and availability of data, analysis and dashboards to support business users
- Engaging with business data stakeholders to take requirements, converting business questions to data questions and then transforming/analysing data to provide answers
- Collecting and analysing data, identifying opportunities and using this knowledge to help the operational teams to help improve and optimise their processes
- Building systems to capture, review, and analyse usage information and other key product and user data
- Receiving, investigating and resolving data quality issues in a timely manner while putting in place long term fixes and monitoring
- Improving existing processes / tools to ensure streamlined and efficient operations
- Make sure user-facing teams are ready with the information and processes required to support prospects and customers
- Ensure data is of the highest quality throughout the internal systems of the business with respect to Sales, Customer Success, Supply Chain, Professional Services and Product data
- Helping produce automated reporting for company and team metrics
- The successful applicant will enable the business to make more data-driven decisions by supporting clean data usage to facilitate company objectives and growth
REQUIREMENTS
Essential
- 4+ Years experience in a business intelligence or data operations role that involve analysing data
- An inquisitive attitude that looks to explore, interpret and summarise information in an easy to consume manner
- Excellent communication and interpersonal skills to collaborate with the wider business
- A data-driven and analytical mindset - can crunch numbers fast and leverage data to make decisions / recommendations. Biased towards taking action (know when to move on from analysis)
- The ability to prioritise tasks, and communicate problems rapidly with the leadership
- Proven ability to work with functions to identify metrics, produce reporting, segment/analyse data and discuss analysis with stakeholders to inform process change
- Experience interacting with CRM, ERP, Customer Success/Support data
- Experience manipulating and transforming data using SQL
- Experience manipulating and visualising data using a BI tool like Sisense, Tableau or Looker and spreadsheet software like Excel or Google Sheets
- Experience interacting with data lakes and data warehouses to produce analysis
- Proven ability to influence others with the story of what you’re seeing in the data to make recommendations
- A desire for personal growth. You strive to get better each day and inspire the team to get stronger. This is critical for us. We love hearing stories about having great mentors, lots of reading, getting out of your comfort zone.
Desirable
- SaaS business and metrics experience
- Data science experience automating processes or manipulating data utilising python or R
- Mathematics/statistics/economics background
- Experience in financial reporting
- Experience of tools within the AWS ecosystem
- Experience with HubSpot, SalesForce, Zendesk, Xero
Benefits:
- Competitive salary + stock options
- Private medical insurance offered through Vitality
- Mental health cover - unlimited mental health counseling
- Dental, vision, audiological insurance
- NEST Pension, 3% employer contribution
- Group life assurance & short-term cover insurance
- Cycle to work scheme (coming soon)
- Wellness Benefits
- Monthly wellness stipend - £150/month - spending examples: gym, therapy, nutrition coach, sports league (coming Jan 2022)
- Monthly yoga & various wellness programming
- TaskHuman app - 1:1 video coaching on a variety of wellness and lifestyle topics
- Professional Development Benefits
- Annual professional development stipend - £500/year - spending examples: books, conferences, online courses (coming Jan 2022)
- Ongoing general and role-specific training and other development opportunities
- Emerging leaders & new manager training
- Work From Home Benefits
- One-time lump sum remote work stipend
- Fully remote roles: £500
- Hybrid roles: £250
- Spending examples: office furniture, tech accessories, office supplies (coming Jan 2022)
- New Joiner Tech Kit
- Catered lunch when working from one of our offices
- Monthly team socials
- Birthday & anniversary surprises!
- Time off
- Unlimited Holiday & Sick Leave - we encourage a minimum of 25 vacation days a year
- Parental Leave (varies by country)
- Compassionate Leave - We offer 10 days of compassionate leave to all staff and if further paid leave is needed then that's a conversation that can be had between the employee, their manager and our People team.