Implementation Analyst

We're looking for an ambitious and experienced Implementation Analyst to join our wider Onboarding function and drive the growth of our business. An exciting opportunity to join an early-stage company and be part of building a high growth start-up payments business. You will work closely with the Implementation Manager, as well as Sales, Compliance, Customer Success and other teams to ensure our customers have the best possible experience of launching their use of Modulr and are delighted with the product and services they receive from us. You will play an instrumental role in the onboarding of new business deals, providing technical support for those customers actively integrating with our platform and helping them navigate our development documents.  

About Modulr 

Modulr is a fintech scale-up that is breaking new ground within the payments sector. We are in a digital age when businesses need to move money 24/7 instead of operating within regular banking hours. Companies are under mounting pressure to manage their cashflow, control their costs, comply with regulations and handle complex supplier, customer and employment payment arrangements. Modulr develops cutting-edge API-first solutions that enable businesses to overcome these challenges and take control of their money. 

• Modulr ranked 18 on LinkedIn’s 2019 Top Startups List in UK 
• Named an official Best Workplace by Great Places to Work in 2020 
• Ranked as the second fastest growing tech company in the UK by Dun & Bradstreet 
• Awarded £10 million from the BCR Fund to further develop our innovative product. 
• Recently received £9m in funding from PayPal Ventures 

• Five years old, Modulr has offices in London, Edinburgh, Dublin and Amsterdam. 
• We have processed over 80m transactions to date with a value in excess of £50 billion of business payments. 
• We are multi-award winning and want to keep creating a world class product. 
• Most recently won ‘Best Initiative from an SME’ category at the Card and Payments Awards. 

Modulr offer highly competitive salary and benefits packages; our employees enjoy the benefits of flexible working. The office is modern, with lots of natural light and has break out areas. Importantly, our work is challenging and interesting, you will gain valuable experience in a rapidly scaling business at an important phase of growth while contributing to our collaborative culture. 

• Bonus 
• Pension 
• Flexible benefits 
• 34 days holiday 
• Training allowance 
• Opportunities for career development 
• Flexible working 

About you – skills and experience we’re interested in 

Project management: 

• The world of FinTech excites you and you have experience managing multiple projects with external customers, preferably in an Implementation, Operations or Project Management role in a technical environment. 
• You have an autonomous, self-starting approach, able to handle the competing pressures of immediate customer issues alongside longer-term projects.  
• You are data drive and organized, which you use to clearly communicate activities that should take priority or process improvements we should focus on. 
• You are comfortable navigating ambiguity - processes can change frequently while we iterate to find the best ways to support our clients. 
• You have an ability to provide clear and concise status updates and flag issues in a timely manner. 

Stakeholder management: 

• You are passionate about the customers experience and can design and deliver processes to consistently achieve this. 
• You enjoy interacting with customers and are confident doing so in a friendly but professional manner, building trust, rapport and strong relationships.  
• You champion the customer’s perspective internally and help teams understand the value Modulr creates for its clients. 

Technical expertise: 

• A basic understanding of how APIs work is highly desirable for this role, even better if you have experience troubleshooting using tools like Postman, etc. 
• You can break down complex technical issues into their constituent parts and translate these into feature requests or to report critical bugs that need addressing.