Customer Onboarding Governance & Reporting Manager

We are looking for a Customer Onboarding Governance & Reporting Manager to join our rapidly expanding team. You will play a key role in our exciting growth by supporting delivery of an onboarding experience that is effortless and differentiates us from our competitors. You will own weekly and monthly reporting of customer onboarding activity, identifying opportunities for improved MI that will enable effective business decision-making. You will also support governance across onboarding, tracking risks, issues and escalations, ultimately driving customer success.  

About Modulr

Modulr is a fintech scale-up that is breaking new ground within the payments sector. We are in a digital age when businesses need to move money 24/7 instead of operating within regular banking hours. Companies are under mounting pressure to manage their cashflow, control their costs, comply with regulations and handle complex supplier, customer and employment payment arrangements. Modulr develops cutting-edge API-first solutions that enable businesses to overcome these challenges and take control of their money.

• Ranked 42 in Deloitte’s 2021 UK Technology Fast 50 companies
• Ranked 18 on LinkedIn’s 2019 Top Startups List in UK
• Named an official Best Workplace by Great Places to Work in 2020
• Ranked as the second fastest growing tech company in the UK by Dun & Bradstreet
• Awarded £10 million from the BCR Fund to further develop our innovative product.
• Recently received £9m in funding from PayPal Ventures
• We have processed over 135m transactions to date with a value in excess of £90 billion of business payments.
• We are multi-award winning and want to keep creating a world class product.
• Most recently won ‘Best Initiative from an SME’ category at the Card and Payments Awards.

You will:

• Own creation of regular reports on the customer onboarding portfolio and projects for both the Leadership Team and Customer Onboarding Delivery
• Manage the process for tracking customer onboarding status across compliance and implementation, ensuring quality and accuracy of data
• Analyse onboarding performance through measurement and tracking of KPIs
• Support the Head of Customer Onboarding Delivery through:
  • Tracking of risks, issues and customer escalations
  • Project impact assessments
• Identify and implement improvements in onboarding MI to support the business in effective decision-making

What we are looking for:

• You have excellent analytical skills and attention to detail, confident with managing and interpreting large volumes of data
• Advanced Excel and experience with multi-dimensional reporting tools (Business Objects, Hyperion, DOMO, Tableau, etc.) is required and experience with CRM tools (HubSpot, Salesforce, etc.) desirable
• You have a strong understanding of key project management activities, including risk and issue reporting
• You are a good communicator, able to translate complex information into clear messages to give clarity and confidence to stakeholders
• You are structured and organized, able to handle the competing pressures of immediate tasks alongside longer-term projects
• You have an inquisitive mind and proactive approach to problem solving and continuous improvement
• You have a passion for driving customer success, supporting rapid business growth and are eager to help shape the direction and scope of a new company

In addition to a market leading salary we offer the following benefits:

Modulr offer highly competitive salary and benefits packages; our employees enjoy the benefits of flexible working. The office is modern, with lots of natural light and has break out areas. Importantly, our work is challenging and interesting, you will gain valuable experience in a rapidly scaling business at an important phase of growth while contributing to our collaborative culture.

• Bonus
• Pension
• Flexible benefits
• 34 days holiday (inclusive of bank holidays)
• Training allowance
• Opportunities for career development
• Flexible working