Account Manager English Speaker (CDI)
Company Description
Serving 4 million students and recent graduates; 80,000 businesses; and a network of 700 higher education institutions in 22 European countries, JobTeaser is now the European leader for the recruitment of young talent in Europe.
With 68 million euros raised to date and recently recognised in the Next40 list as one of the top 40 French tech startups with the most potential, we continue to build on our unique ecosystem that brings together a range of businesses, as well as schools and universities, around the next generation, giving them the tools they need to launch their working careers with confidence.
To support our growth in Europe, we are currently looking for people who want to evolve in a fast-growing company, with a start-up spirit and labeled Great Place to Work.
Job Description
As an International Account Manager in the international Sales department of JobTeaser, you are in charge of the satisfaction and retention of your existing clients portfolio by ensuring an optimal relation.
You will have to reach monthly and quarterly targets based on the potential of your portfolio and your performance will determine your monthly commission!
Mission
Manage the follow up of your clients’ portfolio :
You are the dedicated contact of your clients and you guide them all along the year :
by meeting/contacting them regularly to talk about their contract, ensure they are satisfied and collect their feedbacks
by assisting them with an editorial schedule/calendar answering their needs
by helping them to use their products and answering their questions through recommendations
by monitoring the use of their services through the production, analysis and sharing of their statistics
Drive and develop your existing clients’ portfolio :
You are responsible for renewing and upselling your clients to grow our turnover
You identify your clients’ expectations and define the KPI in order to build a successful & efficient renewal strategy
You set up clear action plans to spread our notoriety among your existing clients’ portfolio
You introduce the new products or the products that the client is not already using
You are able to introduce the new improvements/innovations of JobTeaser.com
Ensure the strategic follow up of your activities :
You monitor the day-to-day follow up of your activities on Salesforce (meetings, emails, calls, stats) and ensure a continuity in the client’s communication plan (displays, events, lives)
You are in charge of the operational follow up of your accounts in order to make sure they are using all their products before the renewal of the contract
You are in relation with the Video team and the Customer Care team for the set up of all services of your clients
You transfer your clients feedbacks to the the different teams internally (Support, Product, Data, Marketing, Finance)
Make your field of actions grow as a real consultant :
You are responsible for giving your manager field feedbacks
You are able to spot what products are best for a certain region, what are the main questions/KPI in order to help JobTeaser international strategy grow
You may be solicitated to participate in conference and meetings
Travel for business may be necessary
Qualifications
2+ years experience in Sales and/or Account Management
Experience in a Saas, digital platform
Relationship building and high capacity of listening
Time management and organisational skills are essential in order to reach objectives and high demanding requests
Strong autonomy and absolute rigor
Fluent or Native in English. French is a plus.