Fraud & Financial Crime SME, UK
The Opportunity
We are looking for an experienced Fraud & Financial Crime Subject Matter Expert (SME) to join our business to successfully build and grow our Featurepace reputation. Reporting to Senior Management you will be bridging the gap between external clients and internal teams to drive product strategy, propose platform developments (through your analysis and knowledge of the Fraud & Financial Crime market), solving problem statements relating to Fraud & Financial Crime, and representing Featurespace across the globe.
This role is UK-based with flexibility to visit our different offices and client sites. You will work across multiple industries, with a focus on banking/financial services and payments (acquiring).
Day to Day
- Gathering and analysing industry/business requirements/market position/market coverage/market opportunity
- Working closely with Product & Delivery to represent the customer requirements, and to deliver new product designs and features to improve the platform
- Communicating with internal/external customers and Regulators to identify opportunities in the market where our core proposition adds value
- Assessment of how the platform can be tailored/configured to optimise customers needs; providing feedback and recommendations back to business stakeholders (Product development/Marketing/Delivery)
- Represent and attend industry events as a Subject Matter Expert, to help drive awareness of Fraud & Financial Crime on how our product can help solve buisness/industry problems
- Assisting the Commercial team in customer meetings at all levels, and inclusive of working closely with the Pre-Sales team ensuring customer requirements and product “fit” are aligned
- Work directly with customers late in the sales process and during initial delivery, to map out and understand their current processes, available data and how this applies to our platform and the business problem they are looking to solve
- Work with clients post implementation to optimise their operations and ensuring they are obtaining maximum benefit from using our solution
- Using your knowledge of the industry and product to build out collateral that can be used as a guide for customer engagements, thought leadership & training
- Work with clients on how to measure success criteria for PoCs and strategic projects
You will be given full product training and supported by the business in your future career progression; we are looking for a proactive problem solver with great leadership and communication skills, as there is plenty of opportunity for you to take ownership of your work and deliver real product and business improvement.
About you
Must haves:
- Proven experience working with the Financial Institutions in Fraud & Financial Crime
- Deep understanding of Fraud & Financial Crime technology and end to end Fraud & Financial Crime prevention management
- Strong communication skills (verbal and written) are also essential, as you will be working with various technical and non-technical stakeholders throughout the business
- Good understanding of Analytics and Analytics management within Fraud & Financial Crime, specifically the use of Machine Learning & AI
- Experience working alongside commercial, analytical or technical teams
- Strong presentation skills and ability to present to large audiences and C-level stakeholders
- Experience working client side either at a bank/financial institution or other payment organisation
- Strong ability to engage with different roles in the internal business such as sales, accounts, technical, industry experts, regulators
This is an exciting opportunity to help drive the direction of our business – there is lots of opportunity to utilise your industry/sector knowledge as well as learn from an established team who are genuinely passionate about what they do!
Personal Qualities
The work is often challenging and fast paced. We are looking for someone who has the following qualities:
- Enjoys working in a team of like-minded and intelligent people to solve complex problems
- A passion to expand your repertoire of knowledge
- A focus on personal achievement and responsibilities
- Rigorous attention to detail, both in your communication and your desire to deliver high-quality output
- Enthusiasm for leading, and educating colleagues and customers on Fraud and Financial Crime
- A passion to work for one of the fastest growing fraud prevention technologies in the world
- Willingness to travel, both local and abroad
And most importantly, a small-company attitude: willingness to adapt to a variable role, and a great can-do attitude.