Technical Account Manager - North America

At Camunda, we have a simple goal: automate any processes, anywhere. All the way from Zalando’s online shop to NASA’s space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they are and what they entail.

Camunda is an open source software company innovating process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business and IT.  A community of tens of thousands of users across companies such as Vodafone, ING, Allianz, Lufthansa and Atlassian design, automate and improve mission-critical business processes end-to-end with Camunda. Camunda has been repeatedly recognized by Deloitte as a high-growth company and has a presence in Germany, United States, UK, Singapore and Australia.

*This is a remote role and can be based anywhere in the Central US Territory.

Your role:

Camunda’s Consulting team supports prospects and customers along their entire journey with Camunda BPM. This includes enabling new customers with training and supporting their projects with topic-specific workshops and consulting sessions.

As Senior Technical Account Manager, you will guide our key account customers through their strategic process automation projects in all technical matters. You plan necessary milestones ahead of time and provide individual and ongoing technical guidance. The direct impact and value of this role lies in faster production deployment, higher implementation quality, and increased adoption which leads to higher customer satisfaction & loyalty, increased renewal rates, and increased potential for vertical and horizontal expansion. 

What you’ll do:

• Partner with the Customer Success Team and pro-actively plan necessary technical guidance based on project plans and major milestones for the client’s Camunda workflow automation projects
• Establish trustful relationships with major technical stakeholders of key accounts
• Ensures a proper education of the client's project team and other important stakeholders in the Camunda product stack as well as in surrounding technologies & standards 
• Identify and mitigate technical project risks by providing proactive technical engagements (like technical reviews, expert workshops, etc). and ensuring the application of best practices Contribute to the continuous improvement of our workshop portfolio and related content
• Contribute to various side projects of our team based on your interest. E.g. writing Best Practice Guides, helping community users on the Camunda Forum, creating Showcase Snippets, speaking at Community Events, writing Blog Posts - and there are many more options!

What you’ll bring along: 

• At least 5 years in a Technical Account Manager role or a similar customer-facing position
• Strong customer-facing attitude
• 3+ years of experience in Java and integration of systems, corresponding tools/frameworks, and in the Software Development Life Cycle (SDLC)
• Proficient knowledge about cloud and infrastructure technologies like Kubernetes, etc.
• Strong analytical skills and the ability to explain complex problems in easy to understand words
• Proficient communication skills and proven experience in communicating with senior tech roles
• Hands-on attitude and a high level of self-motivation to deep-dive into scenarios you may not be super familiar with
• Fluent in English 
• Willingness to travel (about 25% of your time)
• BPM/BPMN or experience process automation is a strong plus

What we have to offer:

• A high growth software company with an outstanding Glassdoor rating and CEO approval
• A team of wonderful and highly qualified colleagues working in a friendly and agile environment
• Flexible working conditions and ability to work remotely
• Competitive compensation, benefits, and time off
• Freedom of choice for your technical equipment, e.g. Mac or Linux, or Windows
• Free German and English classes

”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people.  At Camunda, we honor diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applications will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law.  We are looking forward to your application!