Salesforce Helpdesk Specialist (CDI)
Serving 4 million students and recent graduates; 80,000 businesses; and a network of 700 higher education institutions in 25 European countries, JobTeaser is now the European leader for the recruitment of young talent in Europe.
With 68 million euros raised to date, we continue to build on our unique ecosystem that brings together a range of businesses, as well as schools and universities, around the next generation, giving them the tools they need to launch their working careers with confidence.
To support our growth in Europe, we are currently looking for people who want to evolve in a fast-growing company, with a start-up spirit and labeled Great Place to Work.
Description du poste
As Helpdesk Specialist, you'll belong to the Sales Enablement department, report to the Salesforce Manager and play a key role in the utilization of CRM at JobTeaser. In collaboration with Salesforce Project Managers and Admins, you will be responsible for the good adoption. In particular, you will be accountable for categorization of internal cases and leading resolution of level 1 & 2 support requests, while also taking part in miscellaneous admin tasks on Salesforce.
Main missions and objectives:
Qualifications
Informations supplémentaires
Why join us?
A meaningful mission with a concrete impact on the new generation
A 250 people international team with strong values
A challenging environment to grow in and real evolution perspectives
A super flexible remote policy (possibility to work remotely 4 days a week + 1 month a year wherever you want in Europe)
A beautiful office in Paris (IXe) (only for French contracts, adapt to the location)
A top Apple equipment : Macbook Air and Iphone 11
An attractive corporate life : charity actions, sport challenges, parties, business case, seminars, etc.!
An advantageous remuneration package, between 8 and 13 RRT/year, Alan as "mutuelle", a Swile Card, 50% of your public transportation reimbursed, BSPCE, etc.
We could continue, but let's discuss the topic together during the recruitment process!
We are an inclusive company
At JobTeaser, we are dedicated to creating a work environment where everyone feels great and we are proud to promote diversity within our teams. All applications we receive are reviewed through a defined process based on skills.
What's next?
Don't worry: the process can be very quick despite the different steps! (2-3 weeks in average) Apply now
With 68 million euros raised to date, we continue to build on our unique ecosystem that brings together a range of businesses, as well as schools and universities, around the next generation, giving them the tools they need to launch their working careers with confidence.
To support our growth in Europe, we are currently looking for people who want to evolve in a fast-growing company, with a start-up spirit and labeled Great Place to Work.
Description du poste
As Helpdesk Specialist, you'll belong to the Sales Enablement department, report to the Salesforce Manager and play a key role in the utilization of CRM at JobTeaser. In collaboration with Salesforce Project Managers and Admins, you will be responsible for the good adoption. In particular, you will be accountable for categorization of internal cases and leading resolution of level 1 & 2 support requests, while also taking part in miscellaneous admin tasks on Salesforce.
Main missions and objectives:
- Internal Cases (Helpdesk) categorization
- Treatment of level 1 & 2 requests
- Identification of recurring issues or unadapted business processes and proactively propose solutions to solve them in the long run
- Activation & deactivation of new users
- Participation in different SF projects, such as refactoring of layouts, cleansing of unused fields, and many others...
- Taking part in the redaction and prioritization of the backlog & roadmap with the rest of the team
Qualifications
- You are a recent graduate or have up to 2 years experience
- You have excellent customer relations skills: reactivity, willingness to surprise the customer with the quality of service!
- You are curious and willing to learn and progress in a very dynamic ecosystem
- You are business oriented
- You have a real sense of service, as helping users will be an integral part of your role
- A first experience on Salesforce as a user or as an admin is a plus
- You are fluent in french and english
Informations supplémentaires
Why join us?
A meaningful mission with a concrete impact on the new generation
A 250 people international team with strong values
A challenging environment to grow in and real evolution perspectives
A super flexible remote policy (possibility to work remotely 4 days a week + 1 month a year wherever you want in Europe)
A beautiful office in Paris (IXe) (only for French contracts, adapt to the location)
A top Apple equipment : Macbook Air and Iphone 11
An attractive corporate life : charity actions, sport challenges, parties, business case, seminars, etc.!
An advantageous remuneration package, between 8 and 13 RRT/year, Alan as "mutuelle", a Swile Card, 50% of your public transportation reimbursed, BSPCE, etc.
We could continue, but let's discuss the topic together during the recruitment process!
We are an inclusive company
At JobTeaser, we are dedicated to creating a work environment where everyone feels great and we are proud to promote diversity within our teams. All applications we receive are reviewed through a defined process based on skills.
What's next?
- A 30-min screening call with a member of the team to get to know you better
- An 60 minutes interview with your future manager to discuss about your past experiences and motivations
- One or two focus interviews that can include business cases to test your hard skills
- A final round with HR and N+2 to confirm the reciprocal match
- Welcome at JobTeaser!!
Don't worry: the process can be very quick despite the different steps! (2-3 weeks in average) Apply now