Operations Specialist
Hello, we're Farewill and we're out to change the way the world deals with death.
All of us are going to die. It’s a fundamental, tragic, romantic part of what it is to be human - but the industry that sits on top of it isn’t designed to help us make the most of it. We challenge this status quo by building great product experiences that make dealing with death simpler, more personal, fairly-priced & accessible to everyone.
We believe that by equipping people to navigate some of life’s hardest moments, we bring families together, help individuals face up to the fact that they’re going to die, and make life, while it lasts, more meaningful.
About us
We're the UK's biggest (& favourite) will writer, top rated probate provider, and one of the leading funeral companies in the country. Backed by top investors, in the last 24 months we've:
- Averaged a Net Promoter Score (NPS) of 82
- Hit 10,000 Trustpilot reviews at 4.9/5
- Grown revenue 800%
- Closed our £20m Series B
- Won Consumer Business of the Year, Economic Innovator of the Year, Employer of the Year, and more!
- Ranked #3 in the UK's 100 Most Innovative & Disruptive Businesses
- Raised over £500m for charity
If you fancy reading more about our team and culture, have a browse here!
About you
We're now looking for an exceptional talent to join our Probate team as an Operations Specialist. This is a unique and meaningful opportunity to help thousands of families through the hardest hours of their lives, whilst operating at the cutting commercial edge of one of the country's most exciting start-ups.
What you'll achieve in your first 12 months:
- Be part of a company that’s set up to disrupt an industry where customers are desperate for change
- Become your customers’ go-to specialist and their point of contact through the first part of their journey with Farewill
- Help nearly 1000 customers organise and prepare for their probate application
- Work closely with other specialists and the legal staff to become an expert in probate
- Be part of a company culture that really cares about customers and actively seeks out opportunities to go above and beyond
Requirements
Hopefully you'll have some or all of the following:
- Ability to keep many plates spinning, prioritise effectively and help more families than traditional firms think is possible
- Have a knack for spotting mistakes and inconsistencies
- A desire to support and help people through one of the most difficult times in their lives
- An ability to understand complex concepts and present them to customers in a way anyone can understand
Nice to haves:
- Sales experience
- You don’t hesitate to jump in and roll your sleeves when faced with an obstacle
- Genuine excitement about joining a fast-moving tech startup, specifically in relation to Farewill’s products, mission and approach
If this sounds like what you'd love to be doing, we can't wait to hear from you. If you're not sure that you exactly fit the criteria, get in touch anyway. Ability and attitude is just as important as experience!
Benefits
What we offer in return:
- A competitive salary of £25k plus monthly performance bonus and generous stock options
- 28 days of annual leave plus the usual public holidays
- Flexible working including when you start & end your day, and how often you come into the office
- Personal development budget of 3 days and £1000 per year
- Regular ‘passion talks’ and a range of team socials
- Santander cycles membership!
- A chance to make a meaningful contribution to people's lives and deaths
Making your application as smooth as possible:
If this sounds like what you’d love to be doing, we can’t wait to hear from you. If you’re not sure that you exactly fit the above criteria, get in touch anyway. Ability and attitude is just as important as experience!
At Farewill, our mission is to change the way the world deals with death - to make it simple, personal, fairly-priced & accessible to everyone. To do that, we want to build a workplace that’s great for everyone, that celebrates diversity in all its forms, and where everyone who works for us feels like they can be themselves, bring their whole selves to work, and be treated fairly, equitably and respectfully.
We believe flexibility is important, so we’re happy to chat to you about flexible/remote working options. And, If you need any flexibility or adjustments in our interview process - to help set you up for success - then please let us know too.