CSM España (ES)
Snapshift’s mission is a big: simplifying HR for small and medium-sized businesses across Europe - less admin, more human.
Snapshift already helps 6,000+ independent businesses, franchises and groups in the hospitality, retail, healthcare sectors and beyond. In a nutshell: any businesses with frontline workers and employee shifts to schedule can use Snapshift.
From onboarding, to scheduling, to simplifying the monitoring of vacation and sick days, all the way through to one-click payroll prep… Snapshift helps SMBs to free themselves from administrative tasks and focus on what’s important: its customers and team.
Snapshift is growing quickly, tripling its revenue year over year and doubling the size of its team. 6,000+ customers and 100,000 employees use the app on a daily basis all over France… and soon in the rest of Europe thanks to its 40 million Series A in early 2022.
Job description
Join the Snapshift team in Spain and become our first CSM and actively participate in the satisfaction of our customers.
Your role: Build customer loyalty & ensure customer satisfaction throughout the customer lifecycle
How you do it: Support them on a daily basis.
As a Customer Success, you will be the voice of the customer and that is the heart of Snapshift!
As a Snapshift solution expert, you will work with the various teams to provide exceptional service and meet our customers' expectations.
Missions
Being a Customer Success at Snapshift means:
- Pampering your customers and building a real relationship of trust with them
- Being a product expert
- Managing the Onboarding: training and accompanying customers in their mastery of the tool
- Keeping your customers regularly informed of Snapshift news
- Ensure that customer feedback is taken into account
- Accompany the customer in the resolution of his churns/problems
- Collaborate closely with the different Snapshit teams for a constant improvement of the tool
- Managing customer requests via online chat and telephone
- Participate in the resolution of bugs (tests, creation of tickets, follow-up...) in conjunction with internal teams,
- Participate in the active improvement of our educational materials (update of the online guide, design of training videos)
Your missions may evolve over time
Profile required
You are the one we need, if:
- You have at least a first experience as a customer success or account manager.
- Autonomous and proactive, you will be able to adapt to a dynamic and demanding environment.
- You are rigorous and organized by nature, your team spirit and your sense of service will enable you to help your - customers effectively in all situations.
- Your spelling is irreproachable (even when you have to go fast because in the chat room, it is not forgivable)
- You are a native Spanish speaker and have a very good level of English and/or French
- Finally, you are interested in HR issues and are comfortable with calculations (we often get out our calculators to check our clients' paychecks).
Do you recognize yourself in this description? Join us!A
Apply now