Careers

1029 Field Service Technician

‐ eGym

Locations

United States of America, Remote

Job Term

Full-Time

Company Website

egym.com
EGYM is looking for a motivated, solution and customer-oriented Field Service Technician to provide support for our growing North America market.  The Field Service technician is responsible for assisting our customers by achieving the successful implementation and maintenance of our hardware and software based fitness equipment. The ideal candidate enjoys working directly with customers and has high quality standards.  If this sounds like the right opportunity for you, we invite you to apply today!  

  • You will travel throughout North America in response to customer callouts and field dispatches at health, wellness, and fitness facilities
  • You will work efficiently to analyze, diagnose and repair mechanical and software-based product issues to guarantee high performance of our machines and ensure smooth training operations for our customers
  • You will conduct routine equipment service to provide quality assurance 
  • You will install and test new EGYM machines in health, wellness, and fitness facilities across the United States
  • You will be working closely with our N.A. Implementation, Sales and Operations teams to provide exceptional customer service
  • You will be responsible for coordinating a team of outside contractors to facilitate a smooth installation process for our customers
  • You will be responsible for the correct documentation and reporting of customer issues and service calls and providing follow up reports post installation 
  • You will play a pivotal role in fostering healthy relationships with our customers
YOUR FITNESS LEVEL
  • You have excellent problem solving, time management and communication skills
  • You have formal training as an electrical/mechanical technician, industrial electronics technician or have equivalent experience
  • You work well with a team but also thrive working independently
  • You must be able to travel 75%+
  • Ideally, you have already gained work experience in the health, wellness and fitness industry
  • You have experience working with a CRM system
  • You are able to lift/ move heavy equipment on a regular basis
YOUR TRAINING GOAL FOR YOUR FIRST 6 MONTHS
  • You are able to carry out service assignments for our customers completely independently
  • You have a comprehensive understanding of our EGYM Workouts product platform
  • You are confident in dealing with our CRM system 
  • Your colleagues from the service, customer support and order management teams value you for working together
THE EQUIPMENT WE PROVIDE
  • You will receive hands on training with our equipment and become a true EGYM expert 
  • You will be part of a learning community where you will work with diverse individuals, explore new ways of thinking and problem solving, and expand your skills.  Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth
  • You will earn an annual salary of $55,000 to $70,000
  • You will have a competitive benefits package including:  health, dental, and vision insurance, 401k with company match, monthly wellness, phone and internet stipends, 14 paid holidays per year, and PTO (to name a few!)
EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor. EGYM also offers subscription-based corporate wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being. EGYM’s global headquarter is in Munich, Germany. 

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
CONTACT INFORMATION

Apply now by uploading your documents (CV, certificates, references, salary expectations, and earliest possible start date) and specify the job ID #1029. 

 

Contact: Jessica Kaiser 


For further information: https://career.egym.com

ABOUT US
Become part of EGYM!

EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.
 
EGYM's global headquarters are in Munich, Germany, with North American offices in Boulder, Colorado.
Apply now