Selfridges Concession Supervisor

The ME+EM Supervisor is dedicated to customer service, team morale and driving results. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos. You have a confident and inviting presence on the shopfloor, you have strong commercial understanding of the retail environment. You are a clear communicator who can demonstrate and delegate key tasks to others. You are a role model to your peers and inspire high standards for the concession at all times.

This role requires the successful candidate to travel to ME+EM's Concession in Selfridges London. Candidates must have the flexibility to work across 7 days a week with 8 hour shift working patterns ranging from 8am-10pm.

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Your Responsibilities:

• Provide the best most luxurious customer experience to all who visit our ME+EM Selfridges Concession. 
• Be confident in building organic and long-lasting relationships with customers
• Drive sales by utilising visual​merchandising, and be aware of the importance of CRM
• Carryout personal styling sessions with confidence.
• Promote where possible the omni channel experience
• Have a high level of product knowledge, attend regular product review meetings and relay new information to the team.
• Ensure the store display represents the design intent for each garment.
• ​Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager.
• Assist with the store recall process.
• Understand the Elucid back office and be a super user for back-office processes
• Assist with training and coaching the team by leading by example on the shop floor.
• Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps.
• Reporting 

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Skills and Experience Required:

• 1-2 Years leading others
• Concession experience or fast paced luxury
• Able to provide examples of developing others and contributing to a sales team.

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Employee Benefits:

• 25 days annual leave + 8 bank holidays and a day off to celebrate your birthday
• Discretionary annual bonus scheme
• Generous Staff Discount of up to 70% off
• Various Health and Wellbeing insurances
• Cycle to Work and Tech Scheme
• Length of Service Award
• Refer a friend incentive scheme
• Monthly social and wellbeing events, annual summer, and Christmas parties
• Mental Health Awareness and First Aid training
• Sample sales
• Real Living Wage Employer

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.