Careers

Location

United Kingdom

Job Term

Full-Time

Company Website

ABOUT THE ROLE

Goodlord’s mission is to provide the best renting experience in the world and we’re on the hunt for a Payments Manager, reporting directly to the Head of Payments, to help us achieve this.

We have processed over £1 billion in payments and processing over £50 million in payments per month, really cementing ourselves as one of the largest payments processors not only in the lettings industry, but also in the UK generally. We are investing heavily into payments and see it as a core part of the Goodlord platform and offering. This role will focus on the management of the core payments (holding deposits and move in monies), but will also extend into helping develop processes for our rent collection and accounts products.

No two days are ever the same at Goodlord so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy.

The day to day stuff:

  • Managing the core Payments team to make sure:
    • Core payments are sent out on time and accurately
    • Ensuring customer queries are responded to in a timely manner
  • Improving and iterating on the payments process, leveraging stakeholder relationships to get new processes or products built
  • Ensuring all client account ledgers are kept up to date and duly reconciled according to client accounting best practice
    • Including carrying out daily and monthly reconciliations of client account, and Rent Collection and Accounts products
  • Reporting through to management; Including:
    • Daily Payments service levels
    • Monthly volumes

ABOUT YOU

You should apply if you:

  • Have managed a client accounting process in a letting agency
  • Have managed a team in the client accounting space
  • Have a deep understanding of client accounting regulations and have created and followed processes to stay compliant
  • You are detailed oriented
  • Have a proven history of process improvements and documenting them
  • Feel comfortable in a changing environment and get energized by new challenges

It would also be great if:

  • Have worked with tools such as Xero, SagePay, Netsuite
  • Have got your ARLA/RICS certifications
  • Have implemented new technologies within a business
  • Are comfortable with using spreadsheets
  • What we’re doing here at Goodlord excites you!

ABOUT US

We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, landlord and tenant. We knew generation rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.

And we did. Like all high growth companies it’s been a bit of a roller coaster journey, but we’re now stronger than ever, with over 2500 happy customers and exciting new products. We have ambitious plans but with William Reeve at the helm alongside co-founder Tom Mundy and a brilliant team of over 200 talented Goodlordians we are confident we’ll achieve these.

Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and support each other. We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves. Our style is collaboration based on honesty, friendship and respect.

And we’re proud to have been recognised as a Great Place to work. No one likes a show off, but we can’t not shout about this. We’ve worked hard to make Goodlord great, and it’s important you know this isn’t just words on paper; Goodlordians have validated this which has led to us being accredited:

  • 9th in Deloitte’s UK Technology Fast 50
  • 10th Great Place to Work in the UK large-sized businesses 2022
  • 23rd Wellbeing Great Place to Work in UK Large- sized businesses 2022
  • 18th best workplace for Women in UK large-sized businesses 2022
  • Excellence in wellbeing for our dedication to goodlordian’s wellbeing
  • Verified by Flexa as a Flexified employer - Top 100 for 2022

It’s an exciting time here at Goodlord. If you’re inspired by what we’re doing, are up for a challenge and share our values, we’d love to hear from you.

WHY YOU’LL LOVE BEING A GOODLORDIAN:

Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).

  • 🚀 Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
  • 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
  • 🌴 Unlimited holiday and flexible time off: we encourage Goodlordians to make use of their unlimited time off to enjoy the world, recharge, and reboot. We also offer time off for volunteering and training, so you can give back to the community and pursue your passions
  • 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
  • 🤩 Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

Strictly NO agencies

Unfortunately we cannot provide sponsorship on this role

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check (including ID and DBS check) via Experian before joining the team. We will only ask for references at the point of making an offer **

Apply now