Selfridges Concession Manager
Our office and stores are always busy and fast-paced, but we work just as hard to make sure it’s fun, with monthly socials, activities and bi-annual parties. We pride ourselves on being approachable and supportive, and we make sure that everyone has a voice with employee-led committees and quarterly town hall meetings, and that everyone’s hard work is rewarded. Our values lie at the core of who we are as a business, how we operate and what we strive to be for our employees. We pride ourselves on being a Family, Fearless, Focused and Fashionable.
It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role:
We have an opening at one of our most Iconic postcodes for Store Manager, Selfridges London is a luxury destination for our VIP clientele looking for exceptional service and memorable experiences every visit.
The ME+EM Selfridges Concession Manager is dedicated to customer service, team morale and driving results. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos. You have a confident and inviting presence on the shopfloor, you have strong commercial understanding of the retail environment. You are a clear communicator who can demonstrate and delegate key tasks to others.
This role requires the successful candidate to travel to ME+EM's Concession in Selfridges London. Candidates must have the flexibility to work across 5 days a week working patterns ranging from 9am-10pm.
Your Responsibilities:
People Management
- Develop and nurture a team of 10
- Accountable for stock accuracy and loading bay logistics
- Set goals and objectives to meet quarterly KPI
- Grow database and personal shopping relationships
- Train and coach the team by leading by example on the shop floor.
- Identify training needs and arrange sessions with the Compliance manager to fill the gaps.
- Reporting
- Manage staff admin including hours worked against what is recorded in Humanity.
- Ensure breaks are taken to support the wellbeing of your team
- Keep up to date with company polices within the handbook and ensure the team are complying.
- Know and understand the store target and relay this to the team.
Customer
- Provide the best most luxurious customer experience to all who visit our Selfridges Concession.
- Be confident in building organic and long-lasting relationships with customers
- Drive sales by utilising visual merchandising and manage CRM
- Carryout personal styling sessions with confidence.
- Promote the omni channel experience
Product
- Have a high level of product knowledge, attend regular product review meetings and relay new information to the team.
- Ensure the store display represents the design intent for each garment.
- Ensure the protection and use of stock is in the best interests of the business and deal with any inaccuracies.
- Manage the store recall process.
System
- Manage the Elucid back office and be a super user for back-office processes
- Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved.
Skills and Experience Required:
- 3-5 years of experience in people management is preferred
- Commercial understanding of modern luxury
- Confident in Visual Merchandising
- Able to provide examples of exceptional results in Retail
- An enthusiasm for concession management and Brand leadership
- Team player, communication skills, positive attitude, proactive, can-do mindset
- Able to provide examples of leading by example, developing others and contributing to the success of the company
Employee Benefits:
- 25 days annual leave + 8 bank holidays and a day off to celebrate your birthday
- Discretionary annual bonus scheme
- Generous Staff Discount of up to 70% off
- Various Health and Wellbeing insurances
- Cycle to Work and Tech Scheme
- Length of Service Award
- Refer a friend incentive scheme
- Monthly social and wellbeing events, annual summer, and Christmas parties
- Mental Health Awareness and First Aid training
- Sample sales
- Real Living Wage Employer
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Apply now