Careers

Locations

Edinburgh, SC, United Kingdom

Job Term

Full-Time

Company Website

We’re a young company growing fast. Our vision is simple…to become the world’s leading alternative to digital payment solutions, making money move more efficiently through the economy. We deliver a complete digital payments service through our API-first platform.


Modulr is seeking to appoint a Project Delivery Manager to join our growing Onboarding Delivery team who play a key role in our exciting growth by delivering an exceptional onboarding experience that differentiates us from our competitors. 

As a key member of the Onboarding Delivery team, reporting into the Head of Onboarding Delivery, you will be accountable for a portfolio of Customer facing projects, leading internal teams and supporting Customers to connect safely, rapidly, and seamlessly to our suite of products and services. It is therefore imperative that the Onboarding Delivery Manager has the required gravitas, energy, and drive, as well as financial and technical awareness, to deliver outcomes for our customers.

 

Who you are

  • Have demonstrable experience of building and maintaining strong customer relationships 
  • Successfully able to lead the end-to-end delivery of projects 
  • Have a growth mindset who thrives on problem solving and dealing with complexity 
  • Bias for action and a love of working in a fast-paced environment 
  • Excellent verbal and written communication skills with the ability to give clarity and confidence to internal stakeholders and customers up to and including C-suite 
  • Familiarity and knowledge of payment services especially in context of business services (e.g. general banking such as business current accounts, lending, FX services, payments clearing services etc.) 
  • Working knowledge of the Financial Services regulatory landscape. 
  • The ability to communicate in a European language as well as in English would also be an advantage and/or experience of working with overseas (European) clients. 

What you’ll do

  • Lead the mobilisation, shaping, delivery, governance, and reporting of an exciting, varied, and complex set of Onboarding projects.
  • Constantly strive to provide an amazing customer experience throughout the project, making the process as straightforward as possible for the customer, ensuring the customer always knows where they are, in their journey.
  • Create robust launch plans at the outset of each project so that the customer is fully aware of their responsibilities and deliverables at each stage of the project.
  • Acts as the front line to protect Modulr, employing the highest standards to keep Modulr safe by utilising robust and effective onboarding processes and standards.
  • You will be responsive to your customers’ needs and challenges. You may need to make requests of other teams within Modulr to assist your client make the most of the products and services they are implementing.
  • Ensure that the products and services are working as expected for the customer, and that the customer is transacting before you consider the onboarding journey complete.
  • Manage the relationships and delivery performance of key third parties and manage any dependencies that exist in your projects.
  • Track internal and external activities across your portfolio of clients and work with clients to re-forecast launch dates as projects progress.
  • Escalate project delays, risks, and issues both internally and with clients in a timely manner to minimise delays and client frustration.

 

Modulr benefits

  • Share incentive, choose how you invest into our share scheme
  • Company Bonus, the more successful we are together, the more company bonus we offer
  • Flexible benefits, from a variety of benefits choose which suit your lifestyle and needs
  • 34 days holiday, choose which days you take off to relax or spend time with loved ones
  • Birthday and well-being days off, because we care about you
  • Learning Opportunities, enhance your career through our learning channels and platforms
  • Modulr hands-on, join your colleagues for our company wide events

 

Life at Modulr

You’ll be part of a cross disciplinary team(s), some might be in Edinburgh, London, Dublin or Amsterdam. We are a challenging organisation but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow, we want you to be with us along the journey if you believe in it. Our culture and values are putting you first.  

 

ModInclusion 

We believe that by seeing Modulr, and the world, from all sorts of angles, we can make life better for all.​ We want you to know that the things that make you, you — like your identity, age, ability, and background — are things that we will always celebrate and support with open arms.

Apply now