Payment Operations Analyst

Modulr is a fintech scale-up that’s breaking new ground within the business payments sector – which moves $130trn annually. And businesses are no longer tolerating the slow, inefficient and costly infrastructure provided by legacy institutions. Modulr develops cutting-edge API-first services to enable modern business to eliminate historic hidden inefficiencies and build fast-to-market products on top of our award-winning payments platform. In addition to that we have recently received an extra $108 in our Series C fund raise. In addition to that we are:

• Ranked 42 in Deloitte’s 2021 UK Technology Fast 50 companies
• Ranked 18 on LinkedIn’s 2019 Top Start-ups list in UK
• Ranked as the second fastest growing tech company in the UK by Dun & Bradstreet
• We are multi-award winning and want to keep creating a world class product
• Most recently won ‘Best Initiative from an SME’ category at the Card and Payments Awards

About the Role

As a Payments Analyst, you will enjoy a fast paced and varied role where you will develop a detailed understanding of different payment flows and how they work as you work with existing and new products. You will have the opportunity to be involved in process improvement and new product initiatives alongside your operational duties.

What you will do at Modulr

• Assisting in the timely and accurate processing of client money transactions - Faster Payments, BACS, CHAPS, SEPA, Direct Debits, Card transactions and FX 
• Resolve any payment queries raised by our customer support team or compliance team in a timely manner
• Assisting and resolving ad-hoc complex payment issues where required with internal Modulr teams devops/product/dev team
• Identifying requirement daily treasury movements and completing these within strict timelines
• Responsible for the timely processing of our transaction exception queue – included but not limited to unallocated, suspended, failed, and pending payments
• Working with our banking/payment/transaction providers to resolve payment queries within deadlines and as per our regulatory/ payment scheme requirements
• Monitoring real-time payment/transaction flows, payment/transaction processing activity highlighting trends or possible issues
• Follow all internal processes, ensuring these remain up to date and whilst highlight any changes and suggesting improvements
• Aide with the creation of internal and external reporting requirements
• Ensure that UK regulations relating to EMI’s are adhered to
• Responsible for the identification and escalation of any internal policy breaches/ regulatory breaches
• Be a Payment operations Subject Matter expert to provide guidance to our Product and Development team for new product initiatives and/or any continuous improvements required
• Support ad-hoc incident management where required, including monthly on-call out of hours support for incidents and payment queries
• Aide with the creation of internal and external reporting requirements
• Reconciliations
• Responsible for the preparation of daily bank reconciliations/s within deadlines and adhering to our reconciliation policy
• Identifying, resolving and escalating of a non-reconciled items in a timely manner as per our reconciliation policy
• Investigating and identifying root causes of non-reconciled items and driving forward resolution to reduce reoccurrence

What we are looking for

You will be self-motivated and always working hard to the Modulr way.  Multi-tasking, prioritising, and managing your time effectively comes naturally and you will be tenacious, adaptable, and resilient. 

Key skills and experience include:

• Previous experience in payments, reconciliations, or treasury within an operational team
• Knowledge and previous experience working with at least one of the UK payments schemes and/or international schemes
• Awareness of financial regulations and breach identification and reporting
• Experience of investigating payment failures and exceptions
• Excellent Excel skills

Modulr benefits

• Share incentive, choose how you invest into our share scheme
• Company Bonus, the more successful we are together, the more company bonus we offer
• Flexible benefits, from a variety of benefits choose which suit your lifestyle and needs
• 34 days holiday, choose which days you take off to relax or spend time with loved ones
• Learning Opportunities, enhance your career through our learning channels and platforms
• Modulr hands-on, join your colleagues for our company wide events

 Life at Modulr

You’ll be part of a cross disciplinary team(s), some might be in Edinburgh, London, Dublin or Amsterdam. We are a challenging organisation but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow, we want you to be with us along the journey if you believe in it. Our culture and values are putting you first.  

ModInclusion 

We believe that by seeing Modulr, and the world, from all sorts of angles, we can make life better for all.​ We want you to know that the things that make you, you — like your identity, age, ability, and background — are things that we will always celebrate and support with open arms.