Battersea Assistant Store Manager

Role: The ME+EM Assistant Store Manager is dedicated to customer service, team morale and driving results, who is responsible for overseeing the store and team in the managers absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos.

This role requires the successful candidate to travel to central London. Candidates must have the flexibility to work across 7 days a week, with 8 hour shift working patterns. These shift patterns range from 8am-8pm based on location.

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ME+EM Culture

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and aren't afraid to take risks. Everyone contributes to our success at all levels, and that's precisely what makes being a member of the team so rewarding. 

Our office and stores are always busy and fast-paced, but we work just as hard to make sure it’s fun, with monthly socials, activities and bi-annual parties. We pride ourselves on being approachable and supportive, and we make sure that everyone has a voice with employee-led committees and quarterly town hall meetings, and that everyone’s hard work is rewarded. Our values lie at the core of who we are as a business, how we operate and what we strive to be for our employees. We pride ourselves on being a Family, Fearless, Focused and Fashionable.

It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.  

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Responsibilities:

People Management 

• Act as the person in charge in the absence of the Manager.
• The second point of call for all people related issues within your store. You are not expected to solve big issues but support and listen to your team. If not confidential, the information should be shared with the Store Manager. 
• Carryout daily training and coaching with the team by leading by example on the shop floor.
• Assist with managing staff admin including hours worked against what is recorded in Humanity. 
• Arrange cover in the absence of the manager. 
• Ensure breaks are taken whilst being the manager in charge. 
• Keep up to date with company polices within the handbook and ensure the team are complying.
• Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps. 
• Understand the store target and relay this to the team. 
• Encourage dress code compliance following the policy. 
• Attend meetings in the absence of the manager.

​Customer 

• Provide the best most luxurious customer experience to all who visit the store. 
• Be confident in building organic and long-lasting relationships with customers
• Aware of the importance of CRM
• Carryout personal styling sessions with confidence.
• Promote where possible the omni channel experience

​Product

• Have a high level of product knowledge, attend regular product review meetings and relay new information to the team.
• Ensure the store display represents the design intent for each garment.
• Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager.
• Assist with the store recall process.

​System 

• Understand the Elucid back office and be a super user for back-office processes
• Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved. 

Skills and Experience Required:

• 2+ years experience in people management in a high volume, fast paced environment. 
• Commercial understanding of modern luxury
• Confident in Visual Merchandising
• Able to provide examples of exceptional results in Retail
• An enthusiasm for store management and Brand leadership
• Team player, communication skills, positive attitude, proactive, can-do mindset
• ​Able to provide examples of leading by example, developing others and contributing to the success of the company

​Employee Benefits:

• 25 days annual leave + 8 bank holidays and a day off to celebrate your birthday
• Discretionary annual bonus scheme
• Generous Staff Discount of up to 70% off
• Various Health and Wellbeing insurances
• Cycle to Work and Tech Scheme
• Length of Service Award
• Refer a friend incentive scheme
• Monthly social and wellbeing events, annual summer, and Christmas parties
• Mental Health Awareness and First Aid training
• Sample sales
• ​Real Living Wage Employer

​We are an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Minorites, LGBTQ+ candidates and individuals with disabilities are encouraged to apply.

Please email [email protected] should you require any adjustments needed to take part in this recruitment process

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.