Engineering Manager, FinTech Fulfillment

We are looking for an Engineering Manager to guide people, drive technical decisions and help develop our marketplace area and related customer channels.

You will lead and build up the newly created Fulfillment team within GetYourGuide’s FinTech group. Its mission is to ensure a seamless experience for customers pre-purchase and especially post-purchase, anticipating potential problems and solving them before they happen. Key product areas include:

• Booking management features, such as cancellation and rescheduling
• Meeting points and hotel pickups
• Tickets
• Customer care tools such as chat and chatbots
• Help center and other self-service features

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, travelers from over 170 countries have booked more than 80 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 700 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

You will: 

Engineering Managers are accountable for the performance of their teams, according to the following dimensions:

• Business Impact - Clear business metrics and working towards ambitious goals
• Team Health - Team members are engaged and complement each other in achieving common goals autonomously
• Productivity - MVP mindset, continuous improvements of team ways of working
• Systems Health - Defining and delivering towards clear metrics and SLOs
• Stakeholder Happiness - Managing dependencies and expectations, building trust with all stakeholders and delivering on commitments

Who you are: 

• Passionate people manager in a technical team
• Customer-centric prioritization and data-driven decision-making
• Strong product sense and ability to identify and drive improvements in proxy metrics
• Technical excellence (operations, on-call, quality)
• Software development experience comparable to a Senior Software Engineer
• Excellent written and verbal communication skills in English

Nice to have:

• Experience working in (or closely with) e-commerce, travel and/or customer care
• Experience in scale-up environments
• Experience as a product manager/owner

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Create a comfortable workspace at home with an annual home office budget
• Become a part of our success with virtual stock options
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies
• High ownership and opportunities to create business impact
• Smart, engaged co-workers with an influential engineering culture
• Working on a product that helps create memorable travel experiences
• Relocation assistance with a great team to help you with your move to Zurich
• GetYourGuide gift cards and extra discount

And more…

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below.

We are an equal opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

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