Chief Communications & Marketing Officer
The Opportunity
As our  Chief Communications and Marketing Officer your mission is to position Featurespace as the most valued and respected enterprise fraud and financial crime prevention technology globally.
As part of this mission, you will:
- Build and protect Featurespace’s global brand and reputation
- Generate high quality leads that become customers and advocates
You will do this by helping us surprise and delight our customers, and by building belief and trust in the transformative impact of our people and technology.
This role can be based in either our Cambridge or London office, on a hybrid basis. Our Communications & Marketing team are based in Cambridge, so you will ideally be comfortable travelling to this office regularly. If you’re interested in the role but require more flexibility, please speak to us!
Day to Day
Communications
You will be responsible for executive communications, media and investor relations, social impact, events management, and corporate communications. You will also work closely with HR to oversee internal communications.
This will include:
- Narrative development, message creation and alignment
- Reputation management
- Positioning and industry leadership
- Leadership on company purpose, values, and culture
- Crisis communications and issues management
- Social media and content marketing
- Data analysis, operationalization of communications plans and measurement
- Strategic communications advice to the SMT
Marketing
You will be responsible for planning, developing, implementing and monitoring the overall business marketing strategy.
This will include:
- Setting overall brand direction and development, as well as marketing goals, objectives and key results
- Align with product, sales and customer success teams around marketing objectives
- Plan, implement and manage Featurespace’s global marketing strategy
- Design, plan and execute effective marketing campaigns
- Contribute to the overall growth of the company by generating high quality leads
- Own the look and content of online channels to maximise visitor engagement and conversion
- Review and manage content marketing strategy
- Track marketing performance on a regular basis and present reports
- Create and present the annual marketing strategy
- Agree and maintain the marketing budget
- Use data and reports to make evidence-based decisions
- Stay up to date with the latest technology and best practices
About you
Must haves:
- Extensive experience in strategic communications and marketing
- Customer-centric focus
- Well-developed communication and presentation skills – written and verbal
- Excellent organisational and time management skills
- In-depth knowledge of goal setting, data analysis, and reporting
- Proven leadership experience in global, diverse and multi-cultural environments
- MBA, MA in Marketing, Management or similar relevant field
Great to haves:
- Experience in a commercial and sales role, having to grow a business or service line
- Consultancy experience in business strategy, strategic communications, or marketing
- Financial communications experience
- Relevant marketing certifications e.g. CIM
- Hands-on experience with CRM and SEO tools like Google Analytics, Google Adwords, HubSpot, WebTrends, SalesForce
Equal Opportunities
Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.