Careers

Customer Implementation Manager (English & French Speaking)

‐ YOOBIC

Locations

London, GB, Paris, FR, Onsite/Remote

Job Term

Full-Time

Company Website

yoobic.com

Who we are…

 

YOOBIC is an all-in-one Frontline Employee Experience Platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including Boots, BurgerFi, Lancôme, Lacoste, Levi’s, Logitech, Peloton, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience.

In Autumn 2021 we were successful in receiving our Series C funding of $50m from some incredible investors such as Highland Europe, Felix Capital and Insight Partners.

We are a diverse organisation that empowers its employees to achieve their goals and develop themselves along the way. There is a great sense of team at YOOBIC and a real passion for the future of work. You will have the opportunity to quickly make an impact and given the innovative product (which customers love) and our predicted growth trajectory, this is an exciting time to join YOOBIC!

To learn more about YOOBIC visit www.yoobic.com or follow us on LinkedIn

 


What we need…

We are looking for a talented Implementation Consultant to join our team in our London or Paris Headquarters. We are not only looking for a person that has experience and subject matter expertise, but also someone that is highly collaborative, innovative and versatile with the ability to effectively understand business challenges and needs across different industries. You will join a dynamic and fast-growing team which generates significant contribution to YOOBIC DNA and goals.

 

 


What you'll do…

  • Own overall implementation process including project planning in collaboration with your clients

  • Collect client business, functional and technical requirements, design right configuration set-up for implementation of the YOOBIC suite of products

  • Organise and moderate workshops around transformation best-practices (change management, production governance, process re-engineering).

  • Define high-level strategy and target model with clients to ensure long-term adoption of the Solution and satisfaction

  • Manage and grow relationship with Key Client stakeholders

  • Day-to-day follow-up on client activity and operations

  • Identify opportunities for improvement, specifically ensuring optimal use of Solution and overseeing potential new pains and challenges to continuously enhance business and operational efficiency

  • Take a proactive approach to client issue resolution

 

What you have...

  • Experience of Project management in Software Development either Implementation or consulting background (5 years experience)

  • You are passionate about start-ups, entrepreneurship, digital and new technologies

  • You understand new concepts quickly and are able to explain them with ease

  • Strong attention to details

  • Technical and/or analytical education (eg: Computer Science, Engineering, Sciences, Finance, Economics, Logistics, Supply Chain, etc.)

  • Ability to communicate complex ideas to any audience, ranging from teammates to business executives

  • You think commercially and be able to creatively spot opportunities

  • You have excellent written and verbal communication skills

  • You have a thirst to learn and develop your skills and take feedback well

  • You will enjoy building new relationships and working collaboratively

  • Fluent in both English and French is a must

 

What we offer...

 

If based in the UK: 

  • 33 days annual leave (including bank holidays)
  • Scottish Widow Pension scheme
  • Vitality medical coverage - Including primary care, hospital care and additional mental health coverage
  • Simplyhealth cash plan (includes dental and vision coverage)
  • Healthy Mind EAP
  • Short Term and Long Term disability coverage
  • Life Assurance
  • Critical Illness coverage
  • Enhanced parental leave
  • Team events including weekly breakfast, gourmet lunches and lots of social events
  • Weekly free online HIIT sessions + gym discounts
  • Regular training and coaching to make you even better in your role

 

If based in France:  

  • 25 days holidays (plus RTT – subject to eligibility)
  • Mutuelle coverage for you and your family (optional)
  • Team events including weekly lunches and lots of social events
  • Free online HIIT sessions
  • Regular training and coaching to make you even better in your role

 

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply now