Technical Writer (English & French Speaking)

Who we are…

YOOBIC is an all-in-one Frontline Employee Experience Platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including Boots, BurgerFi, Lancôme, Lacoste, Levi’s, Logitech, Peloton, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience.

In Autumn 2021 we were successful in receiving our Series C funding of $50m from some incredible investors such as Highland Europe, Felix Capital and Insight Partners.

We are a diverse organisation that empowers its employees to achieve their goals and develop themselves along the way. There is a great sense of team at YOOBIC and a real passion for the future of work. You will have the opportunity to quickly make an impact and given the innovative product (which customers love) and our predicted growth trajectory, this is an exciting time to join YOOBIC!

To learn more about YOOBIC visit www.yoobic.com or follow us on LinkedIn

What we need…

We are seeking a talented Technical Writer and Translator to join our product enablement team. The successful candidate will be responsible for creating high-quality and engaging content that helps our customers understand how to use and make the most out of YOOBIC services. This role involves writing articles, tutorials, user guides, and other content in English and translating it into French to ensure that our customers have access to the information they need in their preferred language. The candidate will work closely with the product team, customer support team, and other stakeholders to ensure that our help center provides a top-notch experience for our customers.

What you'll do…

• Create high-quality help center articles, user guides, tutorials, and other content that explains how to use our product.

• Translate content from English to French, ensuring that the meaning and tone of the content are accurately conveyed.

• Collaborate with the product team and customer support team to understand new features and updates, and create content that explains these changes to customers.

• Collaborate with the customer support team to understand common customer questions and pain points, and create content that addresses these needs.

• Maintain a consistent tone and voice across all help center content, and ensure that content adheres to our brand guidelines and style guide.

What you have...

• Bachelor's degree in Languages and Communications or a related field.

• 1-2+ years of experience in technical writing, content creation, or a related field.

• Fluent in English and French (any other language is a plus - especially Italian, Spanish, German)

• Excellent written and verbal communication skills, with the ability to write clear, concise, and engaging content both in English and French.

• A good understanding of complex technical concepts and the ability to present comprehensive, concise, accurate and useful information.

• Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines.

• Experience working in a fast-paced, collaborative environment.

• Familiarity with SaaS products and technology in general is a plus.

• Passionate about start-ups, digital and new technologies

What we offer...
 

• 25 days holidays (plus RTT – subject to eligibility)
• Mutuelle coverage for you and your family (optional)
• Team events including weekly lunches and lots of social events
• Free online HIIT sessions
• Regular training and coaching to make you even better in your role

 

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.