YOUR DAILY WORKOUT
- You will own and manage the end-to-end customer support and service experience
- You will manage incoming phone calls and emails regarding customer questions and issues related to our products and will provide appropriate solutions and alternatives within reasonable time limits
- You will troubleshoot and solve customer technical issues and use collaboration across teams when necessary
- You will follow up with customers as necessary to ensure resolution of technical issues
- You will identify cases that require support from parties outside of customer support or escalation (either technically or strategically)
- You will be responsible for the identification and reporting of product enhancement opportunities and value proposition development based on the deep customer knowledge gained as a result of high quality communications
- You will document document inquiries from customers in the applicable IT systems with high quality and high level of detail and will drive consistency and business continuity as a result
- You will build sustainable relationships and trust with customers through your problem solving skills and your open and interactive communication