Careers

Location

Berlin, DE

Job Term

Full-Time

Company Website

We're Plentific, the world’s leading real-time property solution, and we're looking for top talent to join our ambitious team. We’re a global company, headquartered in London, and operating across the United Kingdom, Germany and North America.

As a B2B company, we're dedicated to helping landlords, letting agents and property managers streamline operations, unlock revenue, increase tenant satisfaction, and remain compliant through our award-winning SaaS technology platform. We also work with SMEs and large service providers, helping them access more work and grow their businesses.

We're not just any proptech - we're backed by some of the biggest names in the business, including A/O PropTech, Highland Europe, Mubadala, RXR Digital Ventures and Target Global and work with some of the world’s most prominent real estate players.

But we're not just about business - we're also building stronger communities where people can thrive by ensuring the quality and safety of buildings, supporting decarbonisation through our ESG Retrofit Centre of Excellence and championing diversity across the sector through the Women’s Trade Network. We're committed to creating exceptional experiences for our team members, too. Our culture is open and empowering, and we're always looking for passionate, driven individuals to join us on our mission.

So, what's in it for you?

  • A fast-paced, friendly, collaborative and hybrid/flexible working environment
  • Ample opportunities for career growth and progression
  • A multicultural workplace with over 20 nationalities that value diversity, equity, and inclusion
  • Prioritisation of well-being with social events, digital learning, career development programs and much more

If you're ready to join a dynamic and innovative team that’s pioneering change in real estate, we'd love to hear from you.

 

The Role

The Account Manager position is a key role within Plentific. Your main responsibilities will include building and working with our B2B customers on the tradesman and property manager side around the Marketplace. You will be responsible for driving customer satisfaction through excellent service and daily placement of all jobs on the Plentific platform. You will also work closely with both sides to ensure our platform is being used optimally and efficiently.

 

Responsibilities

  • You are responsible for handling all job leads generated by our partners to achieve 100% conversion
  • You are responsible for your region with own customer portfolio and its further development to actively contribute to the success of the business
  • You will work closely with our support, sales and client success team to ensure a smooth day-to-day workflow with our tradesmen and property managers
  • You will train our tradesmen on our platform to ensure optimal usage and be the direct point of contact for our customers
  • You are co-responsible for building new customer relationships on our Marketplace
  • You are responsible for the complete onboarding and off-boarding of tradesmen.

 

Requirements

Experience & Qualifications

  • At least 1-3 years of experience in account management or similar operational position (B2B, B2C)
  • You are used to handling customer inquiries through a wide variety of channels, but you feel especially comfortable on the phone
  • Your communication skills on the phone are competent and success-oriented
  • You have excellent organisational skills and a strong commercial awareness which allows you to quickly familiarise yourself with a demanding environment
  • You have a very good command of German and English
  • Fun and sociable personality, a can-do attitude, be willing to learn and be able to overcome challenges
  • You are used to a fast growing start-up environment or similar
  • Experience with CRM tools (Hubspot, Salesforce, etc) as well as G-Suite is an advantage

Benefits

As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:

  • 28 days annual leave plus all public holidays
  • Employee assistance program
  • Company volunteering day
  • Company BVG Ticket
  • Urban Sports Membership
  • Pension Scheme: Employer 3%, employee 5%
  • Learning management system by SAP Litmos
  • Learning and development fund
  • Referral bonus and charity donation if someone you introduce joins the company
  • Team lunch once a week for office based employees
  • Regular company-sponsored lunches, dinners and social gatherings
  • Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc
Apply now