Account Manager

We're Plentific, the world’s leading real-time property solution, and we're looking for top talent to join our ambitious team. We’re a global company, headquartered in London, and operating across the United Kingdom, Germany and North America.

As a B2B company, we're dedicated to helping landlords, letting agents and property managers streamline operations, unlock revenue, increase tenant satisfaction, and remain compliant through our award-winning SaaS technology platform. We also work with SMEs and large service providers, helping them access more work and grow their businesses.

We're not just any proptech - we're backed by some of the biggest names in the business, including A/O PropTech, Highland Europe, Mubadala, RXR Digital Ventures and Target Global and work with some of the world’s most prominent real estate players.

But we're not just about business - we're also building stronger communities where people can thrive by ensuring the quality and safety of buildings, supporting decarbonisation through our ESG Retrofit Centre of Excellence and championing diversity across the sector through the Women’s Trade Network. We're committed to creating exceptional experiences for our team members, too. Our culture is open and empowering, and we're always looking for passionate, driven individuals to join us on our mission.

So, what's in it for you?

• A fast-paced, friendly, collaborative and hybrid/flexible working environment
• Ample opportunities for career growth and progression
• A multicultural workplace with over 20 nationalities that value diversity, equity, and inclusion
• Prioritisation of well-being with social events, digital learning, career development programs and much more

If you're ready to join a dynamic and innovative team that’s pioneering change in real estate, we'd love to hear from you.

The Role

Reporting into the Senior Marketplace manager, this position will be responsible to manage a core group of the contractor base, ensuring the growth and success of the UK Marketplace.

Along with contractor success, this role will focus on managing and delivering on key KPIs to ensure the continual growth and success of the marketplace, in line with company transactional revenue targets and growth plans.

You will be experienced in delivering against performance metrics and KPIs, be driven by passion and be responsible for managing the growth of contractors and driving process improvement across the contractor life cycle.

Responsibilities

• To manage a number of contractor accounts
• Update marketplace manager weekly/daily to ensure proactive service
• Work closely with contractor acquisition and onboarding teams to ensure a seamless contractor user experience
• To be an expert on the contractor side of the platform
• To work alongside Client Account Management, Sales and Customer Service teams as part of regional contractor engagement campaigns
• Help build and strengthen key relationships with both clients and contractors
• To organise and coordinate all documents associated with contractors as part of verification process
• Recognise and deal with customer queries, requests and problems
• Managing and reporting on key KPIs
• Take responsibility for all job leads generated through the key partners managed to deliver 100% conversion through the platform
• Work closely with contractors to optimise the delivery of their services to clients
• Work closely with contractors to optimise their revenue generating opportunities from the platform
• Handle all aspects of contractor on-boarding and off-boarding

Skills

• Tech savvy with ability to work with multiple platforms
• Great team spirit
• Organised and proactive with an entrepreneurial drive
• Can do attitude
• Resilient and able to cope with a fast growing, scale up culture where every day is different
• Ability to turn a challenge into an opportunity

Experience and Qualifications

• Minimum 2-4 years of experience in a Account Manager role or similar
• Experience delivering customer service through multiple communication channels, especially the telephone
• Possesses excellent telephone skills for inbound and outbound calls
• Experience with CRM and reporting tools and adept at using Excel
• Good organisational skills, strong commercial awareness, drive and attention to detail
• Excellent written and verbal communication skills
• Ability to deal with a customers and supplier base, understanding different cultures and working practices
• Work with a high degree of autonomy and cope well under pressure
• Some experience of dealing with contractors/trade industry knowledge

As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:

• A competitive compensation package
• A flexible working environment + 25 days annual holiday
• Private health care including discounted gym membership
• Enhanced parental leave
• Life insurance
• Employee assistance program
• Company volunteering day and charity salary sacrifice scheme
• Learning management system by SAP Litmos
• Learning and development fund
• Referral bonus and charity donation if someone you introduce joins the company
• Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
• Pension - 3% employer contribution, 5% employee contribution
• Lunch of your choice once a week for office based employees
• Regular company-sponsored lunches, dinners and social gatherings
• Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.