London, GB

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We are looking for a customer obsessed Senior Hardware UX Designer who will champion the voice of the consumer throughout each development stage of our hardware projects.Being a true champion of user centered design you'll play a key role in the UX and Product team, by being an advocate for numerous key features and functions that address the business/customer objectives.You’ll be a great communicator at all levels, be willing to immerse yourself in our product categories and be that someone who can keep the bigger picture in mind. If you have extensive customer  journey design, focussing on hardware and software and how they interact; we would love to hear from you

What you’ll do:

  • Be responsible for leading the Hardware Experience UX Design across multiple projects.
  • Liaise with Software UX and product teams to ensure a consistent output and holistic approach 
  • Assist the design research process focussing heavily on user insights 
  • Design detailed experience maps, user journeys or diagrams
  • Persona identification and generation to assist the design team in exploring outcomes
  • Guide the Industrial design team and focus outputs inline with findings
  • Work with the industrial design team to ensure concepts are validated in line with user expectations
  • Define creative outputs that reflect research and excite our growing user base  

What we're looking for:

  • Create interactive prototypes as needed to convey an experience or customer journey
  • Be able to create presentations to articulate your concepts and ideas.
  • Experience in defining and conducting user research - ideally this will have been hardware focussed
  • Holistic attitude looking at all aspects of user touch points, from first engagement through to inhouse set up
  • Very experienced in User Centred Design
  • A strong understanding of brand expression
  • A real drive for results and data driven insights
  • Professional attitude and a real pride in quality of work and attention to detail
  • Inspirational and an evangelist for Experience Design across the organisation
  • Able to manage, unblock and mentor multiple designers

Bonus points:

  • Experience gained in fitness hardware and software

How to stand out among the rest:

Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.


Of course, we are nothing without our values. Our values ground us. They ensure we run and build a company where people love to work, feel like they are welcomed, included, and belong.  Only then can they thrive and do their best work.  The values we strive to live every day are:

  • Make It Fun
  • Elevate Teammates
  • Cultivate Our Community
  • Always Level Up
  • One Zwift for All

We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected] 

Zwift, Inc. is an Equal Opportunity Employer.

Apply now