Director of Commercial Operations (UK)
Featurespace is the world leader in Adaptive Behavioural Analytics technology for fraud and risk management. Using machine learning and anomaly detection, our ARIC platform helps financial institutions and organizations around the globe stop fraud in real time.
But we're more than just a tech company, our biggest asset is our people who are exceptionally talented and dedicated to fighting fraud and protecting our customers from risk.
Led by CEO Martina King, one of the 25 Most Influential Women in Payments 2018, and an award-winning management team (Sunday Times, 2018), we’ve had consecutive years of outstanding growth and commercial success. And it's only getting better; we received more than 14 awards and accolades in 2018, including the Queen's Award for Enterprise
The Opportunity
Featurespace are now looking for an enthusiastic, passionate, and innovative Director of Commercial Operations to join our London office, to help build and maintain a world-class sales organisation inside of Featurespace, across quality reporting, both within the team and more widely across the company.
As Director of Commercial Operations, your role will center around ensuring every stage in the sales cycle is optimised and the sales team are operating in the best possible manner. Your overall success will be measured by the win rate, lead conversion rate, sales team retention, and qualitative feedback from other departments on the quality of reporting. As well an internal focus, you must ensure that the Commercial Organisation is aligned to create, develop, and close opportunities that provide world-class solutions to our customers to help them in the fight against financial crime.
Day to Day
- Create processes and tools to increase efficiency across the Commercial Organisation
- Identify areas to continuously improve and transform the Commercial Organisation
- Manage Commercial Operations and Salesforce Admin in implementation of tools and processes to increase efficiency
- Act as an intermediary between leadership, finance, and cross functional teams when modelling annual headcount planning, bookings targets, and other key annual planning modelling outputs
- Lead operational planning and design for areas within the commercial team
- Overall design of the sales processes
- Board reporting design and creation
- Define and manage the key performance indicators (KPI's) for the Commercial Organisation
- Enable a best-in-class sales forecast and pipeline operating cadence
- Monitoring the overall health status of the pipeline as well as putting processes in place to ensure that the right notifications are made when there is any impact to the health of any part
- Manage team to ensure that they are producing reports and dashboards that the Commercial Management Team can use to help them manage their subsequent teams
- Provide guidance to Salesforce Administrator and Commercial Operations Manager on reporting requests
- Sign off request changes to Salesforce instances
- Track and query ROI of BD activities
- Ensure that maximum ROI is achieved by monitoring output and sharing best practise and ideas across territory pods
About You
Must haves:
- Significant experience in Sales/Commercial Operations in Enterprise Software Sales
- Experience of working cross-departmentally to drive alignment
- Superb relationship building skills both internally and externally
- Experience of driving and delivering change across a Commercial Organisation
- Excellent stakeholder management, project management, and organisation skills
- Advanced knowledge of Salesforce.com
Great to haves:
- Marketing Automation knowledge
- Marketing Operations knowledge
Personal Qualities
The work is often challenging and fast paced. We are looking for someone who has the following qualities:
- Works effectively in an unstructured environment requiring new perspectives and creative approaches, and with multiple competing deadlines
- High energy with willingness to take on challenging projects
- Enthusiastic
- Ability to think big picture and drill down into the detail
- Ambitious
- Adaptive
- Active listener
- Outstanding team player and collaborator
- Proactive
- Works well under pressure
And most importantly, a small-company attitude: willingness to adapt to a variable role and a great can-do attitude.
Salary & Benefits
We believe in giving you the resources you need so that innovation can thrive.
In addition to competitive salaries, we offer:
- Quarterly bonus awards
- 25 days’ annual leave plus bank holidays
- Growth share scheme
- Generous pension scheme
- Career growth, training and mentoring opportunities
- Weekly team takeaway delivered to the office
- Quarterly social, team building events
- Weekly lunchtime sports clubs
- Discounted gym membership and daily exercise classes
- Fridges full of treats and drinks for lunches and snacks
- Freshly ground coffee machines and a selection of teas and other hot drinks
- Weekly board game evenings with pizza
- Cycle to Work scheme