United States of America

Job Term


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Reporting to the Personal Shopping Manager (based in UK), the Assistant manager, US will manage our fantastic and motivated US personal shoppers with a real focus on training, upskilling, client acquisition, and leading by example to ensure we meet Threads’ aspiring sales growth plans in the US market.


Working closely with the Personal Shopping Manager and lead a team of up to 5 Personal Shoppers, ensuring that your team gets all the support needed from other departments within the company to reach your team revenue targets.


You Will:

  • Manage a team of up to 5 Personal Shoppers at different levels of experience
  • Assist each of your team members with their robust plans around how they are going to grow their client book and hit their targets
  • Lead weekly data-driven 121’s with team members focussed around agreed client growth and sales.
  • Provide Sales and Customer Service expertise to resolve any problems escalated by the team
  • Uphold operational excellence & train junior team members to full operational competency
  • Train and upskill your team to achieve better sales results
  • Provide insight to the US market and the nuances that come with selling to US clients
  • Work across the team to develop best practices for client outreach activity on a daily and weekly basis
  • Gain strong E2E operational knowledge of the Threads’ sales processes, and act as a crucial go-between to ensure clients’ come first
  • Meet clients locally/ interstate & create own sales acquisition plan
  • Host own mini events with clients focused on generating revenue & new client acquisition

You Have:

  • Experience managing a team of 4-5
  • Personal Shopping (ideally) or Luxury Retail Sales, with an established clientele network
  • An autonomous self-starter who’s always thinking of new ways to tackle challenges and enjoys pressure
  • Social media savvy and confident with learning to use new platforms
  • Extensive product and brand awareness in the luxury goods market
  • Strong desire to motivate, lead by example and be able to collaborate well with others
  • Desire to motivate and lead by example
  • Ability to successful collaborate with others
  • Proactive, Self-motivated and self-starter approach
  • Excellent sales knowledge and customer first approach
  • Understanding of luxury fashion and the nuances of the US


Our Benefits and Perks:

  • 401 (K) & Paychex
  • Healthcare programme
  • Balanceworks
  • Finfit
  • Personal shopper programme commission

About Threads:

Want to help build the future of luxury fashion commerce? If so, you’ve come to the right place.

Threads is a creative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest and most beautiful luxury items. We then search the globe to procure them for our clients; this is the future of retail.

Threads is in Tech City’s Future Fifty programme which recognises some of the UK’s fastest growing businesses, pioneering the best luxury shopping experience in the world!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Equity in selection practices

We do practise equity in selection because we want to provide underrepresented groups with access to opportunities, and us, access to great people We ask candidates to share their demographic data in the application so that we can prioritise under represented groups in the first part of our selection process to provide an equitable funnel. All candidate offers are decided on the basis of qualifications, merit, and business need. If we have two candidates at the final stage, we choose the best candidate for the job.

Apply now