Boston, MA, US

Job Term


Company Website

Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight they need to empower and even delight people at work.

Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain and UAE. Our growing team of Nexthinkers is proud to be making the digital work lives of nearly ten million employees across 1,000 customers more productive.

At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Join us today!

Job Description

In order to deliver pragmatic, technical-oriented content to our end-user computing audience we are looking for a technical writer to join our content team in the marketing department. This person will be responsible for managing the creation, update, and delivery of technically-oriented blogs, and other content forms.

The Technical Writer will be responsible for establishing and maintaining well-rounded communications with all levels of the business and will operate with minimal supervision to meet deadlines, proactively report status, and communicate and find resolution of roadblocks. The ideal resource will have hands on experience providing writing services in highly complex, integrated platform in a fast growing B2B SaaS company.

Primary Responsibilities:

  • Analyze existing and potential document content
  • Produce high-quality technical content that meets applicable standards and is appropriate for its intended audience
  • Interview Subject Matter Experts and coordinate the process to attain content
  • Uphold documentation standards for content, templates, process, status reporting
  • Administer the documentation repository
  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Proactively review work queues, respond to requests in a timely manner, review and resolve assigned requests, and effectively communicate status and resolution details to ensure user satisfaction and productivity


Technical Skillset (Required):

  • 4+ years of relevant technical writing experience, with background in Enterprise IT/IS Infrastructure organizations
  • Proficiency with MS tools, incl. Outlook, Excel, Word, PowerPoint, SharePoint
  • Understanding of network and system architecture and application monitoring concepts
  • Demonstrated ability to support multiple work streams simultaneously
  • Ability to create content that is concise, accurate, and adheres to agreed quality standards
  • Must have excellent communication skills (both written and verbal) in English

Technical Skillset (Highly Desired):

  • Working experience with Application Performance Monitoring, Enterprise Service Management systems
  • CI/CD and automation understanding
  • ITIL v3 or v4 certification, or 3-4 years working experience in an ITIL-based work environment
  • Cloud-related certification (AWS, Azure) a plus

Interpersonal Skillset (Required):

  • Ability to deliver quality work quickly, with an emphasis on accuracy and attention to detail
  • Flexibility to quickly change priorities in a fast-paced environment
  • Knack for remaining calm under pressure, maintaining a disciplined approach to communication and decision-making even in urgent situations
  • Must operate with minimal supervision to meet deadlines, proactively report status, and communicate and purse resolution of roadblocks
  • Team player
  • Provide extraordinary quality of work

Additional Information

This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.

Apply now