At Domino Data Lab, we have an ambitious vision for data science. Our platform helps data science teams accelerate research, increase collaboration, and rapidly deploy predictive models. Our customers are the most sophisticated analytical organizations in the world, including companies like Bristol Myers Squibb, Allstate, Bayer, and Red Hat. Backed by Sequoia Capital, Coatue Management, Bloomberg Beta, and Zetta Venture Partners, we are at the epicenter of the data science revolution, helping companies develop the next breakthrough in medicine, build better cars, or recommend the best song play next.
Customer Success Engineers (known internally as "Field Engineers") are an elite team who help data science teams turn their companies into model driven organizations. We train users, advise our customers on how to integrate their use cases on Domino, re-develop team processes, integrate data sources, and customize tools. By joining our team, you’ll work with top-tier data science teams at some of the most advanced companies across industries, including Finance & Insurance, Pharmaceuticals & Life Science, Aerospace & Defense, and more. We have an incredible and diverse team, having a wide range of experiences across industries and academia, that will challenge and enable you to learn new skills that will take your career to the next stage.
As a Customer Success Engineer, one day you might be helping a marketing company starting to work with satellite images or an insurance company get money to their customers faster by integrating NLP into their claims processing. The next day, you might be training a room full of new users or working with an individual data scientist to help them get the most out of Domino. Our Customer Success Engineering team encounters a diversity of technical challenges and opportunities within each Domino customer's account, allowing you to get a firsthand look at what technologies the most innovative organizations are using.
Responsibilities:
- Responsible for working with Domino’s most strategic customers to ensure their success
- Build integrations to support custom/advanced data science workflows and how they integrate with the Domino API
- Play an advisory role to our customers to help leverage Domino and data science best practices
- Actively commit to our knowledge base to evolve the way customer success operates at Domino
- Help evolve the way Domino deploys and maintains our software by being in constant communication with core development
Qualifications :
- Excellent troubleshooting skills
- Strong interpersonal and communication skills
- Willingness to travel up to 25% of the time*
- Deep experience with system architecture, both cloud (AWS, Azure, or GCP) and on-prem environments.
- Programming experience (Python or R preferred)
- Knowledge of data science workflows
- Hands-on DevOps experience in Docker and Kubernetes required
- Understanding of data integrations and data pipelining tools
- Previous working and troubleshooting experience with distributed computing frameworks such as: Spark, Hadoop, Dask, etc.
*No Domino employees are currently traveling for business purposes due to the pandemic. We will resume only when it is safe to do so.