Careers

Location

Cork, IE

Job Term

Full-Time

Company Website

Who We Are:

Malwarebytes is the next-gen cybersecurity company that millions worldwide trust. Malwarebytes proactively protects people and businesses against dangerous threats such as malware, ransomware, and exploits that escape detection by traditional antivirus solutions. The company’s flagship product combines advanced heuristic threat detection with signatureless technologies to detect and stop a cyberattack before damage occurs. More than 10,000 businesses worldwide use, trust, and recommend Malwarebytes. Founded in 2008, the company is headquartered in California, with offices in Europe and Asia, and a global team of threat researchers and security experts.

We’ve created a fantastic culture that our employees love and were recently named in the top 10 of Fortune Magazine’s “Great Place to Work” list.  We’re growing fast and are looking for some great people to join us.  

 

Who We Need:

As a Customer Onboarding Consultant at Malwarebytes, you will be responsible for delivering exceptional, world-class service to our corporate customers. As an individual contributor, you will work as a member of the Global Consulting Services team, providing new customer implementation support to our corporate customers in order to drive successful customer deployments of our products. All customer interactions are through phone and email.  

 

What You'll Do:

  • Evaluate client needs in order to develop deployment plans and best practice recommendations
  • Assist with configuration of client’s cloud console in order to support the customer’s desired technical and business outcomes
  • Execute on all delivery and implementation plans
  • Oversee the installation and configuration of endpoint software and settings to fit the client’s business needs
  • Identify and recommend product customizations, enhancements, and/or workarounds to enhance the client’s experience
  • Test and troubleshoot final system setups
  • Provide functional product training to client’s system administrators at close of implementation
  • Ensure smooth handoff of all supported clients to and from the Sales and Customer Success teams
  • Collect data around and report common installation issues or usability issues to Product Management and Engineering for resolution
  • Document customer interactions and resolutions in Gainsight 

 

Skills You'll Need to Have:

  • Fluent English and German OR French 
  • 2-4 years’ experience in a technical support role in enterprise environments
  • Post-secondary education in Computer Science, Information Management, or similar a plus
  • Previous experience of implementing Cybersecurity SaaS solutions in an enterprise environment a distinct advantage
  • Experience installing and working with Windows Workstations, Servers, Active Directory, GPO, WMI and SCCM
  • Mac OS and Linux experience a plus
  • Ability to setup and test in an emulated/virtual environment
  • Excellent communication skills and a confident approach when dealing with customers
  • Ability to diagnose and solve complex software, and networking issues as they arise
  • Ability to work cross-functionally to solve complex technical problems and follow reported problems through to resolution
  • Ability to write clear and concise notes regarding customer deployments
  • Project management skills a plus
  • Ability to work in a fast-paced environment
  • Good team player with planning and organizing skills
  • Any relevant industry technical certifications are an advantage (CompTIA, Microsoft, CCNA…)
  • Proficient in Salesforce and Gainsight (preferred)

 

What We Offer:

  • An opportunity to do something great for yourself and the world
  • A great work environment that supports growth and development
  • Competitive compensation and benefit packages
  • Access to Employee Assistance Program
  • 25 days annual leave
  • A company that enjoys having fun; holiday and summer parties, sporting events and lots of other great stuff
Apply now