Following the tremendous success of Featurespace, our team is expanding and we are looking for enthusiastic Support Engineers to be based at our Cambridge head office. This is a truly exciting role as you will need to apply your technical skills to investigating and solving challenging problems, whilst also delivering amazing service for our customers.
This role requires a strong balance of both technical and customer support skills, as you will be responsible for providing our customers with a world-class service and technical support through all communication channels and touchpoints. Act as the single point of contact for our customers, Engineers, and QA, you will be working to achieve positive and creative outcomes to all their support requests.
There are endless opportunities to bring personality to all interactions, deliver unexpected value, and show the customers what a difference a great enthusiastic support service can make!
On top of that, you will have many opportunities to deploy your skills to work on exciting internal projects in your team and across the business, whilst we will be providing support and mentoring to ensure you’re successful.