London, GB, England, GB

Job Term


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As the Head of Brand Operations (also open to Brand Operations Managers), you will have end to end accountability for the direct-from-brands purchasing process. The role is a key partner to our Brand and Sales functions. This role is responsible for the efficiency and scalability of our Brands operations, and has total ownership of the end to end operational processes including setting up new processes and improvements to support Threads business model.

We are very open to various types of flexible working, please ask us at the interview stage.


You Will:

  • Own the end to end day to day Brands operations process managing a team in delivering against ambitious business targets
  • Closely collaborate and be a trusted partner of the Brand and Sales teams
  • Work with key stakeholders including the Product team to design and deliver product MVP and to develop the longer term vision for the Brands operations function (think big)
  • Lead cross functional efforts as needed in order to scale the Brands operations function
  • Identify new processes or improvements that enhance the efficiency of our Brands operations in line with the goals and objectives of the business
  • Roll out new processes/ products and embed them with the relevant teams


You Have:

  • Experience setting up or working within a differentiated network of sales channels / a marketplace background is highly advantageous and will be prioritised vs other applications
  • Experience building a function from the ground up including setting the vision and its operationalisation, including running the day to day against tight targets
  • People management experience leading a high performing team
  • Operations experience working with various internal stakeholders (could be customer service experience as well)
  • Experience working with product team/ product led organisation
  • Retail experience (ideally around the luxury space)


Our Benefits and Perks (many from day 1!):

  • Vitality at Work + Private Medical Insurance plans
  • Denplan + Eyecare Vouchers
  • Pension
  • Life Assurance
  • Staff discounts
  • Enhanced Parent Program + Parental Leave
  • The Inclusive Threads DE&I Program
  • 25 Days Holiday
  • Paid sick leave
  • Flexible working


About Threads:

Want to help build the future of luxury fashion commerce? If so, you’ve come to the right place.

Threads is a creative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest luxury items. We then search the globe to procure them for our clients; this is the future of retail.

Threads is in Tech City’s Future Fifty programme which recognises some of the UK’s fastest growing businesses, pioneering the best luxury shopping experience in the world!


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Equity in selection practices

We do practise equity in selection because we want to provide underrepresented groups with access to opportunities, and us, access to great people We ask candidates to share their demographic data in the application so that we can prioritise under represented groups in the first part of our selection process to provide an equitable funnel. All candidate offers are decided on the basis of qualifications, merit, and business need. If we have two candidates at the final stage, we choose the best candidate for the job.

Apply now