Boston, MA, US, New York City, NY, US, United States of America

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Brandwatch is the global leader in social and digital consumer intelligence, working with the biggest brands and most admired agencies worldwide – 39 of the Fortune 100 are clients.

Recently named a leader in The Forrester Wave™, we build smart software solutions that help capture, understand and share insights from millions of conversations across the web and beyond. Home to over 500 people worldwide with offices in 10 locations, Brandwatch is a place that motivates and supports its staff to find answers to new problems in an ever changing social and digital world.

Professional Services is a core component of Customer Success at Brandwatch. As a team, we strive to enable and advance our clients’ use of social data by taking them from data, to insights to actions that have a real business impact and empower our users’ long-term
As we continue our global expansion, we are hiring a Senior Project Manager with a flair for digital media to join our dynamic Professional Services team. This is an exciting opportunity that offers hands-on work, project ownership and flexibility to learn, grow, and develop in the constantly changing landscape of social media.
We’re looking for someone who:
  • Is an expert in the Brandwatch suite of products and stays up to date on industry trends
  • Thrives on consulting with clients, getting to truly
    understand their requirements and helping them achieve their business goals
  • Is able to drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platform
  • Can manage multiple customer engagements simultaneously, balancing the needs of multiple customer stakeholders, while ensuring a successful and timely completion
  • Will represent Brandwatch in client-facing meetings by presenting to users and key stakeholders
  • Embraces the importance of collaborative working but with the ability to work independently when required
  • Understands the importance of deadlines and is willing to do all that is necessary to meet them
  • Is a credible communicator with the confidence to interact at all business levels
  • Coordinates and facilitates projects from the planning stage, through deployment, to client delivery
  • Can control project scope, delivery timeline and budgetary constraints, and report in a timely fashion any scope change requests
  • Will work with the Customer Success Managers to build a long-term strategy for your portfolio of customers
  • Is willing to train and mentor other members of the team, as relates to technical knowledge and personal development.
You’ll need:
  • Proven experience in a Saas or Technology environment
  • Previous experience as a project manager
  • An ability to manage project scope and delivery timelines across multiple projects simultaneously
  • Experience with MS Office/Google suites, especially spreadsheets, written documents and presentations
  • Experience working with marketing, consumer insights or research a plus, but not required.
The requirements listed in job descriptions are guidelines. If your skills are transferable and you are in the ballpark with the number of years of experience the company’s looking for, please apply and gain the opportunity to be considered.
What we offer: Flexible & remote working, a competitive benefits package, an extensive people development program, including LinkedIn Learning for every employee and in-house courses such as our Brandwatch Leadership Development program, and community-focused groups, such as our Diversity & Inclusion and Green committees.

Working at Brandwatch: Our values are about being authentic, bold, and creative. And we believe these values are best embodied by enabling people to do their best work in an environment that works for them. Whether fully remote, within one of our global offices, or a combination of the two, we have the tools and resources to make working to these values both possible and enjoyable.
Apply now